topic Re: Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5 in Android

Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5

Anonymous — Sat, 17 Feb 2018 18:30:23 GMT

About 3 hours ago I started receiving "unable to sign in" messages for my Yahoo e-mail account on my Samsung Galaxy S5. Until now, it has worked perfectly. I have tried to sign in and just re-type my normal password for my e-mail account, but it won't accept it. Nothing has changed on may e-mail account, the password has not been changed and I can access my e-mail account perfectly normally on my PC.

I'm able to send messages, but cannot receive them. I've tried to type "android" at the start of the IMAP Server address (so that it reads android.imap.yahoo.com) under "incoming settings" as someone has suggested, but when I press "done" it says it is unable to connect the to server.

Any ideas please? I'd be really grateful for your help.

Re: Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5

jonsie — Sat, 17 Feb 2018 18:36:46 GMT

Try deleting your Yahoo account and reenter your details after rebooting the phone.

Re: Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5

Anonymous — Sat, 17 Feb 2018 18:41:06 GMT

Thanks, do I need to make a note of the current settings and use the same ones for "IMAP Server" and "Security Type" and "Port" etc?

Re: Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5

Cleoriff — Sat, 17 Feb 2018 18:49:29 GMT

When my emails stopped coming in I just deleted and reinstalled the app. No further fiddling about needed

I have a bt internet account.

Re: Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5

MI5 — Sat, 17 Feb 2018 18:49:30 GMT

Yes, you need the correct servers, ports etc but you might find using the yahoo mail app works better for you.
These kind of issues do tend to fix themselves though mostly.

Re: Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5

Anonymous — Sat, 17 Feb 2018 18:52:19 GMT

Thanks all for your help, much appreciated. I have no idea why it's just suddenly stopped working for incoming e-mails.

Is it best to just leave it and see if it corrects itself by tomorrow and if not, download and use the yahoo app instead?

Re: Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5

MI5 — Sat, 17 Feb 2018 18:53:04 GMT

That's what I'd do, yes.

Re: Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5

Anonymous — Sat, 17 Feb 2018 18:54:42 GMT

Thanks for your help. I'll give it a try

Re: Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5

Marjo — Mon, 19 Feb 2018 12:18:13 GMT

Hey @Anonymous hope you had a nice weekend! Please do pop back in to let us know how you're doing with the email and if you got it sorted?

Re: Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5

jezza1234 — Wed, 21 Feb 2018 14:57:46 GMT

This reply is a bit late but I can let you know what was happening and why.

This was an issue with BT Yahoo only. All email access went on a wonky one at around lunchtime on Sat until Sunday morning. It affected email access from IOS and Android only and did not affect access to your emails via web access.

If you are still getting an error message saying that your account needs attention etc tc uninstall the account from your device and reinstall it and it will be fine.

It seems that a change made in the Windows 10 creators update affected outlook based email severs(BT Yahoo) .

Re: Suddenly Unable To Receive E-Mails To My Samsung Galaxy S5

Marjo — Thu, 22 Feb 2018 10:14:26 GMT

Thanks for this additional information @jezza1234. Much appreciated.

I hope @Anonymous got the issue sorted too in the end?