topic Xperia xz stereo speakers not working in Android

Xperia xz stereo speakers not working

Anonymous — Mon, 12 Feb 2018 09:51:02 GMT

I don't know exactly when it started but my speakers haven't been working recently. I have sound on a call but can't play music and don't get notifications and alarms don't work either. I have tested my speakers in the service menu and earphone works but speaker and stereo speaker left and right don't play any sound at all. Any ideas as to why?
The handset hasn't been damaged that I know of and everything else is working fine.
Thanks.

Re: Xperia xz stereo speakers not working

MI5 — Mon, 12 Feb 2018 09:59:53 GMT

It could be either hardware or software related.
First check is to back up and do a installation repair with Xperia companion.
If that doesn’t fix it, you’d be advised to contact Sony for repair advice.

Re: Xperia xz stereo speakers not working

Marjo — Tue, 13 Feb 2018 10:26:53 GMT

Good morning @Anonymous, welcome to our forum! Please do let us know if the above suggestion worked for the speakers?

Re: Xperia xz stereo speakers not working

Anonymous — Tue, 13 Feb 2018 13:34:12 GMT

Thanks for the advice, I haven't had time yet but will be trying a backup and installation repair later today so we'll see how it goes.

Re: Xperia xz stereo speakers not working

Marjo — Tue, 13 Feb 2018 13:41:23 GMT

wrote:
Thanks for the advice, I haven't had time yet but will be trying a backup and installation repair later today so we'll see how it goes.

Fingers crossed!