topic Re: How to increase ring time in Android

How to increase ring time

Anonymous — Mon, 05 Jun 2017 20:56:03 GMT

Even after O2 customer service told to me to input **61*901*11*30# to increase ring time to 30 seconds before voicemail kicks in, and press call on my Samsung Galaxy S7, it did not work. A message states " connection problem or invalid MMI code". Please help. Thanks Keith

Re: How to increase ring time

MI5 — Mon, 05 Jun 2017 21:06:58 GMT

You are the second person tonight https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Can-t-change-voicemail-number-on-Galaxy-S7-edge/td-p/1054500
It may be an o2 network issue ?

Re: How to increase ring time

jonsie — Mon, 05 Jun 2017 21:11:32 GMT

It's possibly looking that way....

Re: How to increase ring time

MercedesS — Tue, 06 Jun 2017 09:31:29 GMT

Hello @Anonymous, @jonsie and @MI5, thanks for letting us know

We apologise for any inconvenience this has caused. We’ll look into the matter right now and post any updates as we get them.

Re: How to increase ring time

MercedesS — Thu, 08 Jun 2017 08:21:57 GMT

Hello @Anonymous

The technical team have been trying to find a general motive or cause for the issue, but it looks like the problem is complex, so please, if you are having issues with setting up or amending call diverts you need to call customer services so they can complete fault diagnostics and raise a case for it to be investigated, if needed. This isn’t something we can really do via the Community I’m afraid.

Talk to a guru and they should be able to help you!

Re: How to increase ring time

Anonymous — Sun, 28 Jan 2018 12:54:05 GMT

I'm currently having the same issue with trying to increase the amount of time to the maximum of 30 seconds (currently 'defaulted' at 20 seconds) before my incoming calls divert to Voicemail. It's been nearly 8 months since the last post in relation to this matter here . . . has any solution been arrived at yet please? Surely it can't be that 'complex' that a major provider like O2 hasn't solved it yet.

Re: How to increase ring time

Cleoriff — Sun, 28 Jan 2018 13:29:47 GMT

@AnonymousWe can only advise you to follow the advice above from @MercedesS. We have no further information to give.

I suppose you have read these help links?

https://community.o2.co.uk/t5/Pay-Monthly/How-to-Lengthen-Ringtime-on-any-O2-Mobile/m-p/362784#U362784

https://community.o2.co.uk/t5/How-to-guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

Re: How to increase ring time

Anonymous — Sun, 28 Jan 2018 13:44:57 GMT

Hi Cleoriff,

Thanks for that, and I had indeed read the two help links that you kindly included . . . 'guess I'm just stuck with the 20 seconds/switching it on and off options along with everyone else then. It seems pretty unacceptable that O2 can't solve such a basic issue though, but "hey ho!"

Cheers!

Re: How to increase ring time

jonsie — Sun, 28 Jan 2018 15:04:28 GMT

@Anonymous wrote:
Hi Cleoriff,

Thanks for that, and I had indeed read the two help links that you kindly included . . . 'guess I'm just stuck with the 20 seconds/switching it on and off options along with everyone else then. It seems pretty unacceptable that O2 can't solve such a basic issue though, but "hey ho!"

Cheers!

Just maybe you could try changing your ring tone and then try a reset of the ring tone length.

Text: “reset” or “RESET” to 802901.to reset your voicemail which may also sort out the availability of 30 seconds after but you will lose any stored voicemails.

You will then receive a text back which has a random 5 digit number. Then dial 901 – where you will be asked to enter the random 5 digit number from the text.

You'll then be asked to enter a new PIN. Anything between 4 and 10 digits can be used except for 8705.

I'm clutching at straws here....

Re: How to increase ring time

Anonymous — Sun, 28 Jan 2018 16:47:32 GMT

Increase by. **61*901*11*30#

Re: How to increase ring time

Cleoriff — Sun, 28 Jan 2018 16:54:46 GMT

@Anonymous wrote:
Increase by. **61*901*11*30#

Yes...that's in the link I posted above.

Re: How to increase ring time

Anonymous — Sun, 28 Jan 2018 17:08:27 GMT

If anyone is still having problems after keying in **61*901*11*30# to increase ring time to 30 secs, check the following.

Go to Settings. Open Sounds and vibration. Go all the way to the bottom. Under LOOKING FOR SOMETHINF ELSE? open EASY MUTE and make sure this is Off. If On, you will cut off ring time by turning phone over or if your hand goes over the screen

I had this problem and couldn’t work out why the code did not work.

All ok now

Re: How to increase ring time

Cleoriff — Sun, 28 Jan 2018 17:11:42 GMT

That's good to hear @Anonymous Pleased it worked for you .:smileywink:

Re: How to increase ring time

jonsie — Sun, 28 Jan 2018 17:39:45 GMT

There has to be a reason so it could well be a settings issue. I thought maybe the ring tone could be an issue but it must be a settings or accessibility problem

Re: How to increase ring time

MI5 — Sun, 28 Jan 2018 18:21:00 GMT

Invalid code is usually caused by having WiFi calling enabled in your MyO2 when you don’t have a phone compatible with WiFi calling.
Check in your device settings in your MyO2.

Re: How to increase ring time

ScottyBoy65 — Thu, 31 May 2018 15:41:16 GMT

Spot on, I had to remove wifi and 4G calling before this code would work. Why can we not have 4G by itself without wifi calling? I have an S6 so o2 say it is compatible with wifi calling but it doesnt seem to work. Its an unlocked handset mind you, and was Vodafone originally. May be a firmware issue on why wifi calling was not working even when enabled.

Re: How to increase ring time

jonsie — Thu, 31 May 2018 15:57:38 GMT

I thought you had to have O2 software for wifi calling to work but maybe @MI5 can clarify. ....

Re: How to increase ring time

MI5 — Thu, 31 May 2018 16:17:33 GMT

@jonsie wrote:
I thought you had to have O2 software for wifi calling to work but maybe @MI5 can clarify. ....

Correct @jonsie the S6 requires O2 firmware and because it hasn't it's not compatible, which is why no USSD code will work.

Re: How to increase ring time

jonsie — Thu, 31 May 2018 16:24:23 GMT

Thanks for clearing that up @MI5 😀

Re: How to increase ring time

Surv01 — Thu, 12 Jul 2018 10:55:37 GMT

Doesn't work, still only rings for minimal seconds before voicemail . tried turning phone off and resetting it, but no joy! very irritating