topic Re: Help with Samsung1874 in Android

Help with Samsung1874

Anonymous — Wed, 03 Jan 2018 18:54:06 GMT

I have neglected to delete a ton of old text messages on my Samsung A3 and I think I have overloaded, with the result that the device is now not allowing me to delete. I am also no longer receiving the audible alert signal for incoming texts. I am reluctant to return to factory settings and risk losoing valuable content such as photos and contacts. Can anyone advise me how to resolve please

Re: Help with Samsung1874

Anonymous — Wed, 03 Jan 2018 19:02:31 GMT

Hi @Anonymous have you tried backing up your phone then doing a restore? Maybe another Samsung expert in this forum could help more @jonsie @MI5 @Cleoriff

Re: Help with Samsung1874

Cleoriff — Wed, 03 Jan 2018 19:21:46 GMT

Hi @Anonymous I've never had this problem. I just open the messaging app and delete in blocks of conversations. Maybe this will help

https://www.softwarert.com/delete-messages-samsung-phones/

Re: Help with Samsung1874

MI5 — Wed, 03 Jan 2018 19:22:15 GMT

Your photos and contacts should both be backed up to Google anyway.
Contacts https://contacts.google.com/
Photos https://photos.google.com/?pageId=none
Check to make sure you have them then factory reset it but delete your Google account first from the phone.

Re: Help with Samsung1874

Martin-O2 — Thu, 04 Jan 2018 16:51:05 GMT

@Anonymous How are you getting on with this one?