topic Re: phone in Android

phone

Anonymous — Mon, 25 Dec 2017 06:18:40 GMT

I recently lost my phone and re-ordered a new sim card. A block was put on the phone, but this has now been found - will I be able to access messages, etc from my phone or will it be unuseable?

Re: phone

Glory1 — Mon, 25 Dec 2017 06:30:48 GMT

@Anonymous if you reported your phone lost to O2 and a block was put on it, then you will have to contact O2 again http://www.o2.co.uk/contactus to get the block removed before you can use the phone again.

Re: phone

MI5 — Mon, 25 Dec 2017 09:51:39 GMT

The block won’t stop you accessing any info on the phone already but it will prevent anyone from using it as a phone unless the block is removed.

Re: phone

MercedesS — Thu, 04 Jan 2018 15:12:56 GMT

Hello @Anonymous

When handset or SIM card is reported as lost or stolen, the current Fraud & Security processes are really strict. That is why you have to call O2 as they've suggested.

Please let us know if there’s anything else we can do!

Thanks @MI5 and @Glory1 for your help