topic Re: My samsung s6 edge in Android

My samsung s6 edge

Anonymous — Sun, 24 Dec 2017 11:59:01 GMT

I have upgraded from my s6 edge and went through the process of unlocking it as instructed in my o2....have had no confirmation of this from o2...passed the phone on but my friend cant get it up and running as ge says it is asking for a code to put in??....

Re: My samsung s6 edge

MI5 — Sun, 24 Dec 2017 12:02:02 GMT

You need to get the code from an email o2 will send you once the process is complete
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: My samsung s6 edge

Anonymous — Sun, 24 Dec 2017 13:24:30 GMT

But if i didnt do the process correctly originally how would i carry on now i no longer have the phone?

Re: My samsung s6 edge

MI5 — Sun, 24 Dec 2017 13:36:29 GMT

You don't need the phone, just the details like IMEI (ask your friend for it) and the phone number you used it on.
The security details it asks for are yours from your account.
You can also call 202 and ask an agent to process it for you but you will need the answers to the above questions.

Re: My samsung s6 edge

MercedesS — Fri, 29 Dec 2017 11:33:16 GMT

Hello @Anonymous

We hope that @MI5 info helped you! Please let us know if you fixed it and if there's something else we can do to help out.

And of course, welcome to the O2 Community! We hope to see you around

Thanks @MI5