topic Re: Authentication error occurred in Android

Authentication error occurred

Anonymous — Tue, 19 Dec 2017 19:16:39 GMT

My Samsung Galaxy 5 connects to the router initially, but after a short period, it disconnects with the message "authentication error occurred." I have re-booted the router and the phone but it still keeps happening. All the other devices in the house work perfectly, including another Samsung mobile. I have deleted and re-added the router information but it still keeps happening. Anyone got any ideas or suggestions.

Re: Authentication error occurred

MI5 — Tue, 19 Dec 2017 19:22:49 GMT

How short is the "short period"?
An authentication error is usually the wrong password.

Re: Authentication error occurred

Anonymous — Tue, 19 Dec 2017 20:25:14 GMT

usually 10 minutes or so but sometimes a bit longer....wifi password is correct since all other devices connect and work

Re: Authentication error occurred

MI5 — Tue, 19 Dec 2017 20:29:17 GMT

Have turned the router off and back on again to clear the dns list?
Do you also know what router you have and if it's transmitting on 2.4 or 5ghz?

Re: Authentication error occurred

Marjo — Wed, 20 Dec 2017 16:16:05 GMT

Hi @Anonymous, please let us know how you're getting on with this?

Re: Authentication error occurred

Anonymous — Wed, 20 Dec 2017 17:44:26 GMT

someone suggested turning the 'flight mode' switch on and then off again. I did this about 36 hours ago and, amazingly - this far anyway - it seems to be working... 🙂

Re: Authentication error occurred

jonsie — Wed, 20 Dec 2017 19:18:36 GMT

Excellent news and so simple 😀

Re: Authentication error occurred

MI5 — Wed, 20 Dec 2017 20:02:48 GMT

Every day's a school day
Was that all you did or anything else?

Re: Authentication error occurred

Marjo — Thu, 21 Dec 2017 09:20:47 GMT

That's great to hear, thanks for coming back to update us about it.