topic Re: Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) ! in Android

Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

Anonymous — Sun, 10 Dec 2017 18:55:23 GMT

Hi,

I got a Oneplus 5T but after a few days WhatsApp started to behave like there is no data connection, even when I was on WIFI or 4G. I could use other apps with data. I would be really interested if anyone else is having the same problem. It happened near the time I put a second SIM in so I tried to replicate it as follows and it did replicate. But I am struggling testing with one SIM because this is also behaving silimlar but as I haven't done a full test as below with one SIM and gone throught the reinstall process I need to reserve my judgement.

OxygenOS 4.7.2
Andriod 7.1.1
Android Security patch 1 October 2017
Build Number ONEPLUS A5010_43_171115

Replication Steps

Uninstall WhatsApp
Install WhatsApp
Settings>SIM & network>SIM 2>Enable
Playstore>WhatsApp>Install
Open WhatsApp
Agree Terms Continue
Allow - Phots etc
Allow – Contacts
Enter mobile number to verify Connecting…
OK Continue - Auto detect
Allow – SMS
Select call me
Enter code
Restore backup if you have one
## messages restored
Next
Next
Initializing
Restart
WhatsApp
Reboot
Open WhatsApp

**There will be no Last Seen status and when you send a message you will not get 2 ticks. Someone sending a message to you will get the same.

Thanks

Lee

Re: Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

MI5 — Sun, 10 Dec 2017 19:02:24 GMT

Could be a whatsapp issue with the firmware.
Have you tried the OP forums or emailed whatsapp support?

Re: Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

Anonymous — Sun, 10 Dec 2017 19:06:15 GMT

HI MI5,

No I haven't, I will do and update this post.

Thanks

Lee

Re: Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

MI5 — Sun, 10 Dec 2017 19:34:26 GMT

Cheers mate, it will be interesting to know.

Re: Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

pgn — Sun, 10 Dec 2017 19:36:10 GMT

BTW, @Anonymous, has your 5T not been offered Oreo version of Android yet (8.0.0 came to my 3T a couple of weeks ago, unbidden). Just in case it's what OnePlus Support are going to recommend you do...

Re: Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

Anonymous — Sun, 10 Dec 2017 20:00:48 GMT

No not yet, I think I read somewhere that it may be getting it January 2018, but not sure.

Re: Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

Anonymous — Sun, 10 Dec 2017 20:47:46 GMT

I have logged a OnePlus support call and a forum post.

Forum

https://forums.oneplus.net/threads/oneplus-5t-whatsapp-thinks-no-data-connection-but-there-is-4g-wifi.712427/

Lee

Re: Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

pgn — Sun, 10 Dec 2017 20:51:25 GMT

I hope it is something the OP support team can help with. Best of luck.

Re: Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

Martin-O2 — Tue, 12 Dec 2017 12:01:25 GMT

Hey @Anonymous how are you getting on with this? Are you still having issues?

Re: Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

Anonymous — Wed, 13 Dec 2017 16:48:29 GMT

Hello Martin,

I refreshed the cache as OnePlus said like this :-

- Power off your device.
- Press the power key + volume down for a few seconds.
- Select English.
- Look for Wipe data and cache > Wipe Cache

and then reinstalled Whatapp said, but also at the same time the phone received an update ONEPLUS A5010_43_171206.

Now I cannot replicate it. I will monitor this for a week. But not sure which made a difference. If I was a betting man, I would say the update.

Lee

Re: Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

Martin-O2 — Thu, 14 Dec 2017 11:29:50 GMT

That sounds promising @Anonymous! Please keep us updated if anything changes.