topic Re: Unlocking phone in Android

Unlocking phone

Anonymous — Thu, 30 Nov 2017 06:50:50 GMT

I sent a request to unlock my old s6 and havent received a text yet. Its been more than couple of weeks - could u please advise

Re: Unlocking phone

Cleoriff — Thu, 30 Nov 2017 07:07:00 GMT

Hi @Anonymous Did you follow the advice in this link https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

If you haven't heard anything then you probably should contact customer services and check whats happening

https://www.o2.co.uk/contactus

Re: Unlocking phone

MI5 — Thu, 30 Nov 2017 10:41:07 GMT

You should receive an email, not a text.
Check your spam to see if it went there.
Also try a non o2 sim in your phone as it might already be unlocked.

Re: Unlocking phone

MercedesS — Mon, 04 Dec 2017 15:22:38 GMT

Hello @Anonymous,

how are you doing? Please let us know if you got the message and if there's something else we can do to help you out.

Thanks @MI5 and @Cleoriff