topic Re: WiFi Calling S7 Edge and Firmware in Android

WiFi Calling S7 Edge and Firmware

Anonymous — Wed, 29 Nov 2017 08:31:07 GMT

I am not happy! TuGo never worked properly for me and now to get my S7 Edge working on WiFi calling I have to take O2 firmware and apparantly this requires a trip to a shop. Does anyone have experience of this?

1. What danger is there to the phone/contents?

2. Do they do this in front of you? ...nobody is taking my unlocked phone away from my view 🙂

3. Is it reversible? (...'cos after my experience I am moving away ASAP .. in March)

4. Do O2 update firmware immediatly after Samsung release, especially for security patches?

Thanks ..Phil

Re: WiFi Calling S7 Edge and Firmware

MI5 — Wed, 29 Nov 2017 08:54:36 GMT

O2 won’t flash your firmware in store.
The only way they may do it is by sending it off to their repairs team, but I’m not aware that is something they offer for free or even at all.

Re: WiFi Calling S7 Edge and Firmware

Anonymous — Wed, 29 Nov 2017 09:23:56 GMT

Thanks. Much appreciated .. their online chat told me yesterday that it could be done in store .... not convinced though!

The patch speed is also a concern.

At this rate I will be buying out of O2 and finding someone else!

Re: WiFi Calling S7 Edge and Firmware

PhoneChanger — Wed, 29 Nov 2017 09:24:32 GMT

If you use a certain search engine to search for information on flashing you may come across information that will allow you to do this yourself (at your own risk). NB: we're not allowed to pass over instructions on how to do this. However to answer you questions

(1) There is a risk you phone can be bricked (non responsive) but this is low risk from experience

(2) O2 will not do this for you, at best they will send it off to be done

(3) It is reversable using the same methods (however O2 will not do this step since you're asking them to take off their software)

(4) No, most networks take some time to varify the contents and test the updates before they will release this to you.

Re: WiFi Calling S7 Edge and Firmware

Anonymous — Wed, 29 Nov 2017 09:26:29 GMT

I guess I can't do it myself since they took your guide down!

Re: WiFi Calling S7 Edge and Firmware

MI5 — Wed, 29 Nov 2017 09:26:37 GMT

@PhoneChanger wrote:
(3) It is reversable using the same methods (however O2 will not do this step since you're asking them to take off their software)

Reversing any changes which result in downgrading to an older level of firmware will trip the Knox fuse and void the warranty immediately.

Re: WiFi Calling S7 Edge and Firmware

Anonymous — Wed, 29 Nov 2017 09:27:22 GMT

Sorry .. crossed.

Many thanks.

Re: WiFi Calling S7 Edge and Firmware

PhoneChanger — Wed, 29 Nov 2017 09:36:12 GMT

@MI5 depends what you do here, usually O2 firmware is behind the generic version (or the same) so changing between generic and branded on the same version shouldn't effect it

Re: WiFi Calling S7 Edge and Firmware

MI5 — Wed, 29 Nov 2017 09:46:30 GMT

I know that but anyone who doesn't know what they are doing wouldn't.
You can't just go flashing firmware risk free.

Re: WiFi Calling S7 Edge and Firmware

Cleoriff — Wed, 29 Nov 2017 09:54:13 GMT

@MI5 wrote:
I know that but anyone who doesn't know what they are doing wouldn't.
You can't just go flashing firmware risk free.

Which your guide explained fully. Until it was removed....:smileysad:

Re: WiFi Calling S7 Edge and Firmware

MI5 — Wed, 29 Nov 2017 10:01:43 GMT

Plenty of experts that can step in though without it.

Re: WiFi Calling S7 Edge and Firmware

Chris_K — Thu, 30 Nov 2017 13:08:33 GMT

@Anonymous wrote:

I am not happy! TuGo never worked properly for me and now to get my S7 Edge working on WiFi calling I have to take O2 firmware and apparantly this requires a trip to a shop. Does anyone have experience of this?

1. What danger is there to the phone/contents?

2. Do they do this in front of you? ...nobody is taking my unlocked phone away from my view 🙂

3. Is it reversible? (...'cos after my experience I am moving away ASAP .. in March)

4. Do O2 update firmware immediatly after Samsung release, especially for security patches?

Thanks ..Phil

This doesn't quite sound right I'm afraid - sorry you were given incorrect advice from someone.

With regards to the Samsung S7 specifically, if yours came from Carphone Warehouse or Samsung direct, these will be running what's called 'open market' firmware. That is, the software comes directly from Samsung without any kind of network operator customisation applied. We are currently working on bringing Wifi & 4G calling compatibility to these open market devices early in the new year, though don't have any concrete dates yet. There's no way for us to flash our firmware onto these open market devices.

If your phone was purchased from another operator (eg, Voda/EE/Three) and you got it unlocked to use on O2, there's no way for our store Guru's to flash O2 firmware onto it, sorry.

For anyone who has a Samsung S8 device, the most recent open market software update available from Samsung now enables Wifi & 4G calling on O2.

Re: WiFi Calling S7 Edge and Firmware

jonsie — Thu, 30 Nov 2017 13:20:27 GMT

Thanks for the update @Chris_K and I'm sure @Anonymous understands that he was told absolute twaddle previously.

Re: WiFi Calling S7 Edge and Firmware

Anonymous — Thu, 30 Nov 2017 17:21:33 GMT

Yep .. the phone was bought from Samsung Australia. ... and I told the person from O2 support this. I am glad I did not make a trip to the store.

Just flashed it myself to what was supposed to be the O2 release but no joy!

Think I should be allowed to break contract for this ... TuGo was bad enough but at least it worked sometimes. Now I have no phone service at home.

Grrrrrrrrrrrr

Re: WiFi Calling S7 Edge and Firmware

MI5 — Thu, 30 Nov 2017 17:24:23 GMT

I've tried the same previously and it didn't work so O2 must be whitelisting their own IMEI numbers, in which case, this is dead simple for them to fix, if they wanted to.

Re: WiFi Calling S7 Edge and Firmware

Anonymous — Fri, 01 Dec 2017 12:06:47 GMT

Oh welll ..... 🙂 Thanks for the help.

Re: WiFi Calling S7 Edge and Firmware

PeterB1 — Wed, 06 Dec 2017 20:38:45 GMT

Hi @Chris_K

Do you know when WiFi calling on open market firmware Sony XZ1 will be made available?

On the website I think it mentions 'later in the year', and there's less than a month left...

Thanks

Re: WiFi Calling S7 Edge and Firmware

viridis — Fri, 08 Dec 2017 11:08:33 GMT

My Xz premiums are flashed to O2, work on volte and vowifi

Re: WiFi Calling S7 Edge and Firmware

PeterB1 — Fri, 08 Dec 2017 11:25:06 GMT

Thanks @viridis - that might be next option unless it really is coming in the next week or two!

No reception in my entire flat, so losing tugo (for all its fickle faults) is a real pain.