https://community.o2.co.uk/t5/Android/Technical-issue/m-p/1090776#M66534 <P>Hi, my wife has a samsung galaxy A3, she put a password to lock her screen. We have tried several times to unlock the screen without success, is there a way she can unlock the phone or reset the phone without losing the content?</P><P>Thankyou</P> Sat, 25 Nov 2017 22:22:58 GMT dashworth72 2017-11-25T22:22:58Z https://community.o2.co.uk/t5/Android/Technical-issue/m-p/1090776#M66534 <P>Hi, my wife has a samsung galaxy A3, she put a password to lock her screen. We have tried several times to unlock the screen without success, is there a way she can unlock the phone or reset the phone without losing the content?</P><P>Thankyou</P> Sat, 25 Nov 2017 22:22:58 GMT https://community.o2.co.uk/t5/Android/Technical-issue/m-p/1090776#M66534 dashworth72 2017-11-25T22:22:58Z https://community.o2.co.uk/t5/Android/Technical-issue/m-p/1090778#M66535 Put the wrong code in 10 or so times and at some point you will see a message on the screen asking if you want to unlock with Google account.<BR />Tap the message and enter the Google ID and password to unlock it. Sat, 25 Nov 2017 22:31:04 GMT https://community.o2.co.uk/t5/Android/Technical-issue/m-p/1090778#M66535 MI5 2017-11-25T22:31:04Z https://community.o2.co.uk/t5/Android/Technical-issue/m-p/1091128#M66578 <P>Hi&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3004743">@dashworth72</a>&nbsp;welcome to our forum!&nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@E0765C4CD5EFEA21E54A7422D8ED46F1/images/smilies/009.png" alt="smiling" title="smiling" /> Let us know if the above suggestion worked for your wife's phone?</P> <P>&nbsp;</P> <P>Cheers&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/24643">@MI5</a>!</P> Mon, 27 Nov 2017 12:11:45 GMT https://community.o2.co.uk/t5/Android/Technical-issue/m-p/1091128#M66578 Marjo 2017-11-27T12:11:45Z