topic Re: Problem with 4g connection in Android

Problem with 4g connection

Anonymous — Sat, 11 Nov 2017 11:55:00 GMT

I recently bought a Sony xperia xa1. Since the very beginning I had problems making phone calls over Skype using my broadband data. I use Skype often ringing abroad and it's very frustrating. Whenever I try to make a call I get disconnected because 'Internet connection is too weak'. I could have 4 bars of signal, yet I can't make a call. There is no problem using WiFi though. Is this a device fault?

Re: Problem with 4g connection

jonsie — Sat, 11 Nov 2017 12:08:47 GMT

It could be any number of things to be honest. Even with good 4G signal there could be congestion on the network in your area.

What phone did you have before?

Possibly you may be on the incorrect data bolt on so it's worth calling 202 to make sure it's the correct one. Sometimes when upgrading the bolt on reverts to the default blackberry setting.

Also text ACTIVE to 2020, save the settings sent to you and reboot the phone.

Bear in mind too that the issue could be with the receiver's network or WiFi connection.

Re: Problem with 4g connection

Anonymous — Sat, 11 Nov 2017 12:52:18 GMT

Hi. Thank you for your reply. Previously I used Motorola g4g and didn't have such issues, also I've been on O2 simplicity for last few years and didn't have similar problem until I bought xperia xa1.

It's worth to mention that when I first had this phone, this problem was occurring only occasionally but now it's persistent. Today I wanted to use up my remaining data allowance and couldn't because I couldn't make a connection over Skype. On all other things data works fine, browsing using apps etc.

Re: Problem with 4g connection

Jay6 — Sun, 19 Nov 2017 20:10:00 GMT

I have the same issue with my iphone 8 - calling a landline using 4G does not connect the call.

i have used another network on the same phone with no issues!!!

Help.

Re: Problem with 4g connection

MI5 — Sun, 19 Nov 2017 20:26:50 GMT

Have you enabled wifi and 4g calling on your account?

Re: Problem with 4g connection

Jay6 — Sun, 19 Nov 2017 20:41:31 GMT

Hi, yes i have wifi calling and 4g calling enables,

this issue only started about 4 weeks ago..

Re: Problem with 4g connection

MI5 — Sun, 19 Nov 2017 21:28:44 GMT

Check if there are any network issues in your area first http://status.o2.co.uk/ then give customer services a call to check your account http://www.o2.co.uk/contactus

Re: Problem with 4g connection

Anonymous — Tue, 21 Nov 2017 09:02:32 GMT

The problem still occurs. Tried to make a phone call last night and it's either doesn't connect or it makes the connection, person on the landline end can hear me but I can't hear a thing. Never had it with my old device so I wonder if that's the handset issue?

Re: Problem with 4g connection

MI5 — Tue, 21 Nov 2017 09:09:10 GMT

Might not be possible, but if you can try your sim in another phone in the same location it would indicate if it was your phone at fault.

Re: Problem with 4g connection

Jay6 — Tue, 21 Nov 2017 09:23:07 GMT

It cannot be the phone - there is an issue with o2

I have tried this with a different sim and had no issues.

Re: Problem with 4g connection

gmarkj — Tue, 21 Nov 2017 10:03:54 GMT

@Jay6 - are you in a 4G calling area?
You say that you have tried a different sim - whose was it?
Did they have 4G calling enabled on their account?
If it worked with a different sim but not yours, then it suggests there is an issue with yours - either you do not have 4G calling enabled, or there is a fault with your sim. To rule out a fault, get a new sim either by calling customer services on 202 or pop into an o2 shop.
If you call, you can also check they have enabled 4G calling (or you can check in the My o2 app).
@Anonymous - are you having problems calling when connected to your broad band or over 4G? Who is your BB provider and what speed do you get?

Re: Problem with 4g connection

Anonymous — Thu, 23 Nov 2017 07:02:49 GMT

@Jay6
No problems using BB, I'm with virgin and it works fine over WiFi . It's only playing up when I'm using 4g.

Re: Problem with 4g connection

Jay6 — Thu, 23 Nov 2017 08:01:29 GMT

i have tried all the options

new sim card

wifi call enabled

4g enables

the area i am calling from had full 4g reception

like ive said i had no issue until about 5 weeks ago!

i will most probably move networks as i use the skype internaitoanl calling to landlines frequently.

Its dissapointing that o2 cannot get this resolved as i have been with o2 for the past 15 years,,,

Re: Problem with 4g connection

Anonymous — Thu, 23 Nov 2017 13:22:54 GMT

Where to check whether 4g calling is enabled? I looked on myo2 app and can't find it.

Re: Problem with 4g connection

MI5 — Thu, 23 Nov 2017 13:30:33 GMT

It’s combined with WiFi calling.

Re: Problem with 4g connection

adamtemp64 — Thu, 23 Nov 2017 13:43:35 GMT

@Jay6 Is 4g calling enabled in in your area not all 4g areas are volte enabled as yet https://www.o2.co.uk/coveragechecker use your full postcode for accurate results

Re: Problem with 4g connection

Jay6 — Fri, 24 Nov 2017 13:29:41 GMT

I have full 4g access at home

I tried a Virgin sim card on 4g and had no issues connecting.

Re: Problem with 4g connection

adamtemp64 — Sat, 25 Nov 2017 09:44:20 GMT

Full 4g access not the same as 4g calling coverage

Re: Problem with 4g connection

Anonymous — Thu, 07 Dec 2017 17:21:02 GMT

I spoke to O2 guru over the phone and he told me to get a new sim as this could be a problem. If that doesn't help they will need to look into a handset as it might be faulty.

Re: Problem with 4g connection

Anonymous — Mon, 15 Jan 2018 14:03:55 GMT

Hi. I have the same issue with Skype on 4g. The other party can hear me fine but I don't hear anything and it disconnects me after 10 seconds or so due to connection being to slow. There is definitely problem with o2 servers. When I use VPN on 4g Skype is working without issue. I think O2 limits the bandwidth for Skype making it unusable.