topic Early payment of bill in Android

Early payment of bill

MandyJ — Mon, 20 Nov 2017 22:59:38 GMT

My bill is due on the 23rd but I paid it early on the 18th... Will my direct debit come out as I don't want to be charged twice?

Re: Early payment of bill

jonsie — Mon, 20 Nov 2017 23:03:35 GMT

Very probably I'm afraid.

If you have online banking you can suspend the direct debit for one month. Even then you may get a pop-up saying it's too near the date. Worth a try....

Re: Early payment of bill

MandyJ — Mon, 20 Nov 2017 23:05:01 GMT

Thank you.. I will just call o2 tmorrow I guess so they won't charge me again.

Re: Early payment of bill

Cleoriff — Mon, 20 Nov 2017 23:09:44 GMT

Hi @MandyJ Unless you contact your bank the direct debit will be taken, as it's set up automatically to pay on that date. I would give the bank a call tomorrow, although it may be too late with only 2 days notice.

People are allowed to make additional payments on their contracts.... but unless you contact O2 you are unable to change payment date. I think this will be seen as an additional payment.

Re: Early payment of bill

MI5 — Mon, 20 Nov 2017 23:12:10 GMT

If it is taken twice it will sit as a credit on your account so next month the system won’t call the DD at all.

Re: Early payment of bill

MandyJ — Mon, 20 Nov 2017 23:13:35 GMT

Oh well that sucks ! I thought I was doing a good thing paying early ! ... So if I cancel my direct debit I can just pay each month using my card ?

Re: Early payment of bill

MI5 — Mon, 20 Nov 2017 23:20:01 GMT

Seriously don’t can the DD.
If you forget to pay 1 month they will just cut you off and mark down your credit file.
If you want to pay earlier call customer service on 202 and change the DD date to suit you.

Re: Early payment of bill

jonsie — Mon, 20 Nov 2017 23:22:20 GMT

It's probably too near the date to be cancelled by the bank but call them first thing in the morning to check.

Re: Early payment of bill

Cleoriff — Mon, 20 Nov 2017 23:23:08 GMT

@MandyJ wrote:
Oh well that sucks ! I thought I was doing a good thing paying early ! ... So if I cancel my direct debit I can just pay each month using my card ?

Yes you could...but it probably be too late to cancel for this month. (dependent on your bank) Also direct debit forms part of your contract and is really the most efficient way to make sure payment is made.

Re: Early payment of bill

MandyJ — Mon, 20 Nov 2017 23:26:17 GMT

Hmmm... well thanks for the advice all... I guess I'll just see what happens on payment date... I mean I guess if I'm in credit I won't have to pay next month ...

Re: Early payment of bill

jonsie — Mon, 20 Nov 2017 23:28:00 GMT

@MandyJ wrote:
Hmmm... well thanks for the advice all... I guess I'll just see what happens on payment date... I mean I guess if I'm in credit I won't have to pay next month ...

Yes thats correct, 😉

Re: Early payment of bill

MandyJ — Mon, 20 Nov 2017 23:30:58 GMT

I'm hoping it won't be taken again... lol.. good job I did overtime at work if it does !!! 😠😂

Re: Early payment of bill

jonsie — Mon, 20 Nov 2017 23:46:46 GMT

@MandyJ wrote:
I'm hoping it won't be taken again... lol.. good job I did overtime at work if it does !!! 😠😂

The very best of luck to you 😀

Just for future reference, anything you want to do with direct debits and extra payments then you need to allow a clear 6 working days. Please don't cancel the direct debit as you could get into all sorts of problems if you forget a payment date unintentionally.

Re: Early payment of bill

MandyJ — Mon, 20 Nov 2017 23:51:40 GMT

I'll never pay it early again lol.. I'll wait for my payment date...

I won't cancel ... but my payment will be one day late as I don't get paid until the 24th ... Will that matter ?

Re: Early payment of bill

Cleoriff — Tue, 21 Nov 2017 00:00:02 GMT

@MandyJ wrote:
I'll never pay it early again lol.. I'll wait for my payment date...

I won't cancel ... but my payment will be one day late as I don't get paid until the 24th ... Will that matter ?

@MandyJI know this seems silly as you have already made one payment...however if your direct debit will be a day late I would ring customer services and explain this to them https://www.o2.co.uk/contactus

Those payment systems are automated, so it will only recognise that you have a failed direct debit.

Best time to call is between 8-8.30am

Re: Early payment of bill

MandyJ — Tue, 21 Nov 2017 00:03:35 GMT

Thank you.. I will give them a call tmorrow morning ... I think they will understand as I have paid my bill...

Re: Early payment of bill

MandyJ — Tue, 21 Nov 2017 00:39:02 GMT

So I just found this...

You can store your card details securely in the My O2 Card Wallet, available on the My O2 website and the My O2 app. ... So if you want to pay your bill early, it's best to do it through My O2 or by calling our customer service team. This way you'll avoid being charged twice or having to cancel your Direct Debit.

I paid through my o2 .. so maybe I'll be ok

Re: Early payment of bill

Martin-O2 — Tue, 21 Nov 2017 12:01:20 GMT

Hey @MandyJ it would be great to hear how this turns out so please let us know once your billing date arrives!

Re: Early payment of bill

Cleoriff — Tue, 21 Nov 2017 12:04:23 GMT

@MandyJO2 wallet closed in 2014.

http://www.o2.co.uk/money

So that's no longer an option sadly. Various other ways of paying are listed here

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

Re: Early payment of bill

MandyJ — Tue, 21 Nov 2017 12:06:39 GMT

well I rang and spoke to someone from o2 he said he can see the payment... Nd there is no request on my account for the bank to take money on my DD day 23rd 😊😁