topic Re: Samsung S7 Mystery Issue in Android

Samsung S7 Mystery Issue

Anonymous — Wed, 15 Nov 2017 13:37:07 GMT

I have a mystery issue with Screen surrounding Home Button on Samsung S7. No other problems/bleeding with Main Screen. Phone hasn't been dropped - or been wet. Any one had a similar issue? I have O2 Insure - wondering if to replace entire Screen etc.

Re: Samsung S7 Mystery Issue

Cleoriff — Wed, 15 Nov 2017 13:51:00 GMT

@Anonymousis the phone still under warranty? 2 years from tha date of purchase. If so you might be better to get in touch with Samsung http://www.samsung.com/uk/info/contactus/

It just might be cheaper than going through O2 Insure (depending on excess etc)

Re: Samsung S7 Mystery Issue

MI5 — Wed, 15 Nov 2017 13:50:43 GMT

No idea what the issue is from your picture, sorry, but if it's insured and you are happy to pay the excess, you could claim, but I'd ask Samsung for an opinion first.

Re: Samsung S7 Mystery Issue

Anonymous — Wed, 15 Nov 2017 13:54:19 GMT

Yes, still under warranty - had not thought of this. Thanks!

Re: Samsung S7 Mystery Issue

Anonymous — Wed, 15 Nov 2017 13:55:07 GMT

Strange, isn't it? When pressed, the grey are turns black... and then back again when released pressure! Thanks.

Re: Samsung S7 Mystery Issue

Cleoriff — Wed, 15 Nov 2017 13:58:15 GMT

@Anonymous wrote:
Yes, still under warranty - had not thought of this. Thanks!

Go for Samsung then @Anonymous Certainly the best option...

Re: Samsung S7 Mystery Issue

MI5 — Wed, 15 Nov 2017 14:00:44 GMT

Delamination by the sounds of it so should be covered by warranty OK.

Re: Samsung S7 Mystery Issue

Martin-O2 — Wed, 15 Nov 2017 14:48:11 GMT

It's good that you're still under warranty @Anonymous! Please let us know the outcome once you've spoken to Samsung or O2 Insurance.

Re: Samsung S7 Mystery Issue

Anonymous — Tue, 28 Nov 2017 13:08:32 GMT

Samsung are currently refusing to be moved on this. They have stated there is damage to the LCD which has resulted in paint coming loose - difficult when it hasn't been dropped, or in water, and in a hard leather case for the past year. Having looked in to this further - there are other clear cases of delamination that Samsung have fixed! FUMING. Am now complaining and taking further.

Re: Samsung S7 Mystery Issue

Anonymous — Tue, 28 Nov 2017 13:10:33 GMT

I now have a clearer photograph of the issue, too.

Re: Samsung S7 Mystery Issue

jonsie — Tue, 28 Nov 2017 14:02:43 GMT

Good luck with the complaint @Anonymous