topic Re: Facebook in Android

Facebook

Ally6 — Wed, 08 Nov 2017 12:06:42 GMT

Hi Facebook works fine on my pc but won't connect at all on my new Samsung j5 2017. Downloaded the latest app still no joy. Any ideas?

Re: Facebook

MI5 — Wed, 08 Nov 2017 12:10:07 GMT

Do you have a data connection?
Are other apps working?
Try deleting the app and reboot phone then reinstall it.

Re: Facebook

Ally6 — Wed, 08 Nov 2017 12:24:42 GMT

Thanks but already tried that no joy.

Re: Facebook

Anonymous — Wed, 08 Nov 2017 12:27:08 GMT

Do you have the right internet settings on your phone

Re: Facebook

jonsie — Wed, 08 Nov 2017 12:28:38 GMT

Is this on wifi, mobile data or both?

Re: Facebook

MI5 — Wed, 08 Nov 2017 12:29:49 GMT

What about the data question?

Re: Facebook

Martin-O2 — Thu, 09 Nov 2017 11:26:37 GMT

Hello @Ally6 can you give us an update on your issue? Thanks!

Re: Facebook

Ally6 — Fri, 10 Nov 2017 08:13:46 GMT

Data and Wi Fi all working fine on all of the other apps

Have Google account and Hotmail linked to share plus photos all working fine

Just the Facebook problem.

Re: Facebook

MI5 — Fri, 10 Nov 2017 08:23:11 GMT

Can you access https://mobile.facebook.com/home.php?sk=h_chr&ref=bookmarks&app_id=608920319153834 from your phone?

Re: Facebook

Ally6 — Sat, 11 Nov 2017 08:35:43 GMT

Sorry no can do on the phone

Re: Facebook

MI5 — Sat, 11 Nov 2017 09:24:23 GMT

It’s a Facebook account issue then.
Contact them for help.

Re: Facebook

Cleoriff — Sat, 11 Nov 2017 09:49:21 GMT

A number of people are having the same issue with FB on various types of Android devices (according to this Android Central link) You might want to scroll through the pages and see if there is a fix to be found

https://forums.androidcentral.com/samsung-galaxy-s6/666200-facebook-app-saying-cant-connect.html

Many have got FB working by disabling power saving.. (though there are other suggestions)

Re: Facebook

Martin-O2 — Mon, 13 Nov 2017 10:23:21 GMT

This does sound like a Facebook account issue @Ally6 but please let us know what you find out from them.

Re: Facebook

Ally6 — Mon, 13 Nov 2017 19:16:25 GMT

Screenshots from both phone and tablet where the problem is sent to Facebook with full text of whet the problem is...so far no reponse.

Re: Facebook

MI5 — Mon, 13 Nov 2017 19:18:45 GMT

Keep checking for an app update too as facebook tends to update their app quite frequently.

Re: Facebook

jonsie — Mon, 13 Nov 2017 19:21:32 GMT

@MI5 wrote:
Keep checking for an app update too as facebook tends to update their app quite frequently.

Like every other day!

Re: Facebook

MI5 — Mon, 13 Nov 2017 19:22:37 GMT

Yeah, at least

Re: Facebook

Martin-O2 — Tue, 14 Nov 2017 09:27:55 GMT

Please keep us updated @Ally6!

Re: Facebook

Ally6 — Tue, 21 Nov 2017 07:46:02 GMT

Still waiting for a response from Facebook....now sent 3 requests for help.

Re: Facebook

MI5 — Tue, 21 Nov 2017 07:55:46 GMT

The app must have been updated by now, surely?