topic Google Play charge in Android

Google Play charge

Anonymous — Sun, 05 Nov 2017 13:29:21 GMT

I have been charge .99p x 50 times for Google play yesterday!!! £49.50 for Google Play!! Anyone else had this problem?

Re: Google Play charge

MI5 — Sun, 05 Nov 2017 13:34:00 GMT

What did you buy?

Re: Google Play charge

pgn — Sun, 05 Nov 2017 13:48:15 GMT

Did you set up Google Play so you can "pay by mobile"?

Instructions are listed on the O2 site, I've never tried it though.

If you did, then something you've bought from Google Play has been charged to your account. You'll need to find out what it was, when it was bought, and by whom (assuming it wan't you on your own phone!).

Google have instruction here as to how to track this down: https://support.google.com/googleplay/answer/2851610?hl=en-GB

Good luck, @Anonymous.

Re: Google Play charge

jonsie — Sun, 05 Nov 2017 14:02:55 GMT

Was someone using the your phone at the time? You should set Google Pay to need a password to make purchases and you should make sure no one knows the password. A friend of mine let her 6 year old play games on her iPhone and there were 3 or 4 charges to iTunes every week for ingame purchases.

Re: Google Play charge

Glory1 — Sun, 05 Nov 2017 15:07:20 GMT

You can also go into the Google Playstore and see what was purchased @Anonymous. Go into Account then Order History. It will give details of what was purchased. But 99p times 50 sounds more like a child playing rather than an adult.

I would add that Google have never charged me for something I didn't buy.

@jonsie's suggestion about setting up a password for Google Play is a good one so this doesn't happen again.

Re: Google Play charge

MI5 — Sun, 05 Nov 2017 15:09:02 GMT

I thought you had to have a password for purchases direct on Google Play?
Maybe these are charge to mobile invoices?

Re: Google Play charge

Glory1 — Sun, 05 Nov 2017 15:44:46 GMT

No @MI5 you don't need a password to order direct on Google Play unless you set one up. I haven't set up a password as I'm the only person who uses my phone. And to be honest I have enough passwords to remember as it is.

Could be charges to mobile invoices. I just assumed it was a direct Google Play charge.

Re: Google Play charge

MI5 — Sun, 05 Nov 2017 15:48:55 GMT

Ah, I see.
I guess I must have set mine up originally and not realised it was optional, although I would have done so anyway.

Re: Google Play charge

jonsie — Mon, 06 Nov 2017 11:00:25 GMT

You just need to tick a box to password protect any purchases. By default it would ask you for your Google password so if anyone, child or otherwise knows that password, then that's the one you need to change.

Re: Google Play charge

MI5 — Sun, 05 Nov 2017 16:16:51 GMT

There's no way I'd link any account to my credit or debit card without any sort of password or fingerprint protection.

Re: Google Play charge

jonsie — Sun, 05 Nov 2017 16:23:16 GMT

No definitely not, it could prove costly. As you said, you would have done it automatically when setting up any phone.

Re: Google Play charge

Glory1 — Sun, 05 Nov 2017 16:46:24 GMT

I have to admit Google Play is the only account where I don't have a password set up. All my other accounts require a password before ordering.

Re: Google Play charge

MI5 — Sun, 05 Nov 2017 16:49:32 GMT

Problem with that @Glory1 is if your Google account was ever compromised, this would give the thieves access to your credit or debit card, without any restrictions.

Re: Google Play charge

Glory1 — Sun, 05 Nov 2017 18:41:59 GMT

Good point @MI5. I've decided I've been lucky for too long. So I've just set up a password on Google Play as well. No point taking unnecessary chances.

Re: Google Play charge

MI5 — Sun, 05 Nov 2017 18:53:27 GMT

Very wise

Re: Google Play charge

Marjo — Mon, 06 Nov 2017 11:25:09 GMT

Hello @Anonymous! Welcome to our forum!

How are you getting on - did you find out what the charges were for?

Re: Google Play charge

Anonymous — Mon, 06 Nov 2017 11:29:49 GMT

It was the purchase of Clash Royale at 99 pence, however after online chat with O2 it may be that you are charged each time you play the game?? I have left a query with Google Play but they state 2 working days for a reply

Re: Google Play charge

MI5 — Mon, 06 Nov 2017 11:31:13 GMT

You will be charged if you buy pack add ons whilst playing the game but as far as I know, the game is free to download.

Re: Google Play charge

MI5 — Mon, 06 Nov 2017 11:34:14 GMT

Direct app support here:
Are you having problems? Visit http://supercell.helpshift.com/a/clash-royale/ or http://supr.cl/ClashRoyaleForum or contact us in game by going to Settings > Help and Support.

Re: Google Play charge

Anonymous — Mon, 06 Nov 2017 11:42:25 GMT

I don't have my card details set up in Google, these are charges on my mobile phone bill. It is for a game called Clash Royale for 99pence, however they have charged me 50 times for it. I have complained to Google Play (takes 2 working days for a reply) and complained to O2 who think I am being charged each time the game is played!!!