topic Re: lost connectivity because roaming turned when you left your home network in Android

lost connectivity because roaming turned when you left your home network

Anonymous — Sat, 28 Oct 2017 05:09:03 GMT

I got this message 3 days into a trip to Latvia - was happily using data roaming until this point, and changed nothing - I was mid-way though listening to the radio when the roaming ceased.

Data roaming on is selected, I have restarted the phone several times, and I have only used about 10% of my data allowance for the month.

How do I resolve? I'm furious as my sole reason for buying the phone (Samsung S7) was to have access to data while I travelled.

thanks

Re: lost connectivity because roaming turned when you left your home network

Cleoriff — Sat, 28 Oct 2017 05:57:11 GMT

Hi @Anonymous You could try manually selecting another network. If that fails then give customer services a call

https://www.o2.co.uk/contactus.

Re: lost connectivity because roaming turned when you left your home network

MI5 — Sat, 28 Oct 2017 07:16:51 GMT

Try turning off 4g and just select the 3g option.

Re: lost connectivity because roaming turned when you left your home network

chrisymon — Sat, 28 Oct 2017 07:34:16 GMT

yeap sound like your jumping network as set to automatically detect network turn to manual and select the correct network.

Re: lost connectivity because roaming turned when you left your home network

MI5 — Sat, 28 Oct 2017 07:58:19 GMT

Automatic network detection should actually help with this issue.

Re: lost connectivity because roaming turned when you left your home network

chrisymon — Sat, 28 Oct 2017 08:14:08 GMT

The phone would be already set to automatic network selection? So how would this help if the problem is occurring still.

I have always selected my network manuallly on my S7 when abroad and never had an issue.

Re: lost connectivity because roaming turned when you left your home network

Cleoriff — Sat, 28 Oct 2017 08:23:46 GMT

The op states they were using data roaming fine for 3 days and then it stopped. So it could be a network issue or exceeding data limit?

Re: lost connectivity because roaming turned when you left your home network

MI5 — Sat, 28 Oct 2017 08:28:48 GMT

It is actually a known issue with some versions of android.
I’m only passing on what others have found to be helpful.

Re: lost connectivity because roaming turned when you left your home network

Marjo — Mon, 30 Oct 2017 12:34:49 GMT

Hello @Anonymous welcome to our forum. Did the connectivity issue get resolved for you? Any help from the above suggestions from our members?

Re: lost connectivity because roaming turned when you left your home network

Anonymous — Tue, 31 Oct 2017 04:57:40 GMT

Thanks everyone. I did as suggested: dropped down to 3G and then manually selected networks until I found one that worked. I was then able to try 4G and that is working too. My long cutover shifts are much more bearable and I'm a very happy bunny. I appreciate all the responses.

Re: lost connectivity because roaming turned when you left your home network

Cleoriff — Tue, 31 Oct 2017 07:18:29 GMT

Please to hear it's sorted for you @Anonymous

Re: lost connectivity because roaming turned when you left your home network

Marjo — Tue, 31 Oct 2017 09:45:20 GMT

Awesome to hear it's working now @Anonymous! Thanks for letting us know how you got it fixed. It might help others too who read this topic.

Re: lost connectivity because roaming turned when you left your home network

dumont — Sun, 26 Aug 2018 06:10:44 GMT

I had the same issue and changing settings didn't help. I called customer service who "refreshed" my account settings at their end and the data started working immediately.

Re: lost connectivity because roaming turned when you left your home network

pgn — Sun, 26 Aug 2018 08:49:57 GMT

@MI5 wrote:
It is actually a known issue with some versions of android.
I’m only passing on what others have found to be helpful.

Strange, as things on my Oreo phone seemed to work fine after deactivating Airplane mode on arriving in Spain, picking up Movistar and the new time zone automatically, but as I tried to use Google Maps on the way to our holiday apartment, it became patently obvious the phone was getting itself into a bit of a twist. A reboot fixed it, and it ran fine solidly through the 2 weeks there.

When I got back home, it worked fine on coming out of Airplane mode for Google Maps, no problems. And it set itself back to BST OK.

I wonder if actually switching the phone off when at 39000 feet is actually better than Airplane Mode... unless you use your phone to watch preloaded movies or listen to preloaded music when in the air, of course.