topic Re: Wi-Fi calling on OnePlus 5 in Android

Wi-Fi calling on OnePlus 5

Anonymous — Sat, 21 Oct 2017 14:46:54 GMT

So get this message from O2

It's time to say goodbye to TU Go.

We're closing it on 30 November. But you can keep using it right up until then.

To learn more and see what options are available to you including Wifi Calling, visit: http://s.o2.co.uk/dYyk1cTF

Which I need for the poor reception at home. However when you have only set up wi-fi calling for Sony, Samsung and iPhones and not any of the other phones you currently sell it is seriously short sited.

So when will Wi-fi calling be available for the OnePlus 5?

Re: Wi-Fi calling on OnePlus 5

jonsie — Sat, 21 Oct 2017 15:05:17 GMT

O2 say they are working on adding new phones to the compatibility list. No timescale given and no mention of which phones.

Re: Wi-Fi calling on OnePlus 5

Cleoriff — Sat, 21 Oct 2017 17:18:03 GMT

A number of other owners of the One Plus 5 have asked the same question over the last couple of days

Short sighted isn't the word I would use...:smileysad:

Re: Wi-Fi calling on OnePlus 5

Beenherebefore — Sat, 21 Oct 2017 17:25:48 GMT

@Cleoriff wrote:

Short sighted isn't the word I would use...:smileysad:

"Presbyopia is a sign of ageing that's impossible to ignore and difficult to hide"

Re: Wi-Fi calling on OnePlus 5

jonsie — Sat, 21 Oct 2017 17:28:45 GMT

Every day is a school day 😁

Re: Wi-Fi calling on OnePlus 5

Anonymous — Sun, 22 Oct 2017 08:27:21 GMT

O2 please tell me you have support lined up before you pull the TUGO service?

This service is the only thing that allows me to be contactable during work hours.

When striving for constant improvement, you should not be taking steps backwards!

Re: Wi-Fi calling on OnePlus 5

madasaf1sh — Sun, 22 Oct 2017 08:42:44 GMT

In fairness to o2, tu is seen as a separate product as far as your contract goes, so it’s not their problem, for corporate users have a look and see if your company provides Skype for Business which allows text, voice and video call across WiFi

Re: Wi-Fi calling on OnePlus 5

MI5 — Sun, 22 Oct 2017 09:14:21 GMT

In fairness to customers, Tugo is upsold as part of contracts.
Customers have a right to be annoyed.

Re: Wi-Fi calling on OnePlus 5

Cleoriff — Sun, 22 Oct 2017 09:48:16 GMT

@MI5 wrote:
In fairness to customers, Tugo is upsold as part of contracts.
Customers have a right to be annoyed.

Totally agree. It may be 'something they can withdraw at any time' but the fact remains it has been used over and over again as a selling point and a reason to take out a contract with O2.

Reading all the posts about Tugo, it's quite obvious this app has been a lifesaver for those with no signal, the housebound and disabled, businesses, those travelling abroad etc etc etc. Not forgetting those who have just tied themselves into a 2 year contract with absolutely no idea they would be losing Tu.

Re: Wi-Fi calling on OnePlus 5

Anonymous — Sun, 22 Oct 2017 11:09:34 GMT

I think the point here is that O2 are stepping away from TUGO because the network can offer calls/texts over WiFi without the app, thus making it redundant.

However this feature is not currently available to all the phones they currently sell, which begs the question, why pull it before you can support all your customers with the same level of service.

I really am not happy.

Re: Wi-Fi calling on OnePlus 5

Cleoriff — Sun, 22 Oct 2017 11:12:57 GMT

@AnonymousO2's wifi calling does not currently support texts. There is nothing in the pipeline that we know of.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Re: Wi-Fi calling on OnePlus 5

Anonymous — Sun, 22 Oct 2017 11:16:14 GMT

Apologies, my misunderstanding, thanks for the correction.

This is probably pressing point home that this service should be maintained then.

Re: Wi-Fi calling on OnePlus 5

Cleoriff — Sun, 22 Oct 2017 11:19:30 GMT

@Anonymous wrote:
Apologies, my misunderstanding, thanks for the correction.

This is probably pressing point home that this service should be maintained then.

No problem @Anonymous. Just don't want people to get the wrong information

Re: Wi-Fi calling on OnePlus 5

MI5 — Sun, 22 Oct 2017 11:47:21 GMT

Neither can WiFi calling, with or without texts, be used abroad when you don’t have a signal.

Re: Wi-Fi calling on OnePlus 5

jonsie — Sun, 22 Oct 2017 12:37:45 GMT

@MI5 wrote:
Neither can WiFi calling, with or without texts, be used abroad when you don’t have a signal.

And there you have it. It's all about the lost revenue from roaming when the new legislation came in. Now all customers are being made to suffer the consequences.

Re: Wi-Fi calling on OnePlus 5

bluescreener — Sun, 22 Oct 2017 13:38:23 GMT

If customers have a device that's capable of running TuGo then chances are they'll probably have WhatsAPp, Messenger, Telegram... installed. I'm sure that some of those apps will scan your contacts and make a voice call over a wifi or data connection. TuGo does this but it also uses your inclusive minutes or texts.

Since the O2/H3G merger/aquisition failed, O2 must be struggling. No innovation and cost cutting at every opportunity.

Re: Wi-Fi calling on OnePlus 5

TopperGas — Tue, 07 Nov 2017 15:05:05 GMT

WhatsApp etc will of only be of any use of the person you want to call is also on WhatsApp, so you probably can't call a elderly relation or a business etc once Tu support is removed and I wasn't even aware until I read the forum that was happening. Why can't O2 at least support the Tu app for the full 2 years customer will have their non WiFi calling phones.

I wonder if the new 5T will also miss out given it's probably going to have the same processor and OSS as the 5?

Re: Wi-Fi calling on OnePlus 5

Anonymous — Tue, 07 Nov 2017 15:23:30 GMT

That there are other messaging platforms isn't the point. TuGo (and WiFi Calling/Text) was useful because in areas without network coverage but with wifi i.e. in a house in rural areas, you are able to still receive calls and texts from anybody. If the entire world used WhatsApp then there would be no problem; obviously this isn't the case.

For O2 to discontinue a universal service that you are paying for while the replacement is limitedly supported is just incompetent.

Especially in the case of the OnePlus 5. The phone is only around 6 months old, O2 is the only carrier that has it on contract, O2 doesn't support it for WiFi calling, but EE does.

I'm glad I bought the handset myself than upgrading with O2 as if O2 doesn't have a solution to this problem when TuGo goes dark I'm free to jump ship to EE and good riddence.

Re: Wi-Fi calling on OnePlus 5

Cleoriff — Tue, 07 Nov 2017 19:44:16 GMT

Although EE only supports Wifi calling on their own branded phones @Anonymous Check the last paragraph here

Re: Wi-Fi calling on OnePlus 5

JulianC — Wed, 29 Nov 2017 11:07:22 GMT

My issue is, when I renewed my contract and took a new One Plus 5 just over a month ago why didn't the "Guru" ask me the simple question:

"Do you rely on TuGo at the moment? If so then a different phone may be worth considering if you'll need a similar service in the coming months."