topic Re: Wi-Fi calling not working on more 8 from cpw in Android

Wi-Fi calling not working on more 8 from cpw

Anonymous — Fri, 20 Oct 2017 19:56:43 GMT

I received a message from O2 saying tu go was closing down and to use Wi-Fi calling. I have a Samsung galaxy note 8 on O2 network from Carphone Warehouse. I activated wifi calling on my phone on the website and that was successful. However the firmware on the phone is not at the correct version and it says i am on latest version when trying a software update. So no wifi calling options on the phone. Could anyone tell me what if anything I am doing wrong?

Re: Wi-Fi calling not working on more 8 from cpw

MI5 — Fri, 20 Oct 2017 20:04:59 GMT

It won’t work unless you have o2 firmware on your phone I’m afraid.

Re: Wi-Fi calling not working on more 8 from cpw

viridis — Fri, 20 Oct 2017 20:07:37 GMT

Unfortunately as your S8 was purchased from carphone warehouse, internet based voice and text services (VoLTE & VoWifi) will not work on the handset.
In order to work you would need o2 based firmware which is only available on handsets purchased from o2, or other handsets where the firmware has been flashed on to the device.

Re: Wi-Fi calling not working on more 8 from cpw

Anonymous — Fri, 20 Oct 2017 20:52:14 GMT

Thanks everyone. I guessed as much, when I bought the phone I just assumed O2 and therefore everything was O2.

Re: Wi-Fi calling not working on more 8 from cpw

Anonymous — Fri, 20 Oct 2017 20:53:12 GMT

I will see what cpw is planning.

Re: Wi-Fi calling not working on more 8 from cpw

darrengf — Fri, 20 Oct 2017 22:06:23 GMT

From reading a paragraph on the O2 Wi-fi website,

O2 are currently in talks and working with the manufactures to also enable no standard O2 firware handsets like the ones from CPW to also be able to use 4G and Wi-fi Calling.

The problem is that Android is fragmented and there is no set setting or coding for Wi-fi and 4G calling. Which is why EE, O2, Vodafone and Three all say the same and having the same issues. If it doesn’t have their firmware on, then it wont work

Apple have one standard setting that all networks use. So don’t have the issue. May or may not like Apple. But because Apple control both hardware and Software and don’t let Netwroks mess with anything, you don’t get the same issues. There is a reason for their madness.

Re: Wi-Fi calling not working on more 8 from cpw

Cleoriff — Fri, 20 Oct 2017 22:40:46 GMT

@darrengf. Three have managed to do this with their Three In Touch app. There are also a lot more older handsets it can be activated on. http://www.three.co.uk/discover/three_intouch

Re: Wi-Fi calling not working on more 8 from cpw

MI5 — Sat, 21 Oct 2017 02:07:53 GMT

Actually WiFi calling is native to Android.
It’s the manufacturers that mess it up with their customisation.

Re: Wi-Fi calling not working on more 8 from cpw

darrengf — Sat, 21 Oct 2017 11:49:41 GMT

@MI5 And there’s the answer like I said. Manufacturers mess things up and networks don’t help either.

As apple ply don’t allow any one else to mess things with their phones, things like this don’t happen.

I remember back to the Sony Ericsson days when Orange ruined the firmware with there bloat ware and awful colours of the phone.

Featurea were switched from and removed even though they would work but because it didn’t fit in Oranges world the firmware was battered beyond beleive.

Three in their world apart from adding their own logo at the beginning their handsets are pretty much untouched which is why there much further forward.

The moral of of the story is let the phone manufacture make the phones, google make android and stop all parties from battering them to stop features working. Add things is fine, removing them is no go.

Re: Wi-Fi calling not working on more 8 from cpw

MI5 — Sat, 21 Oct 2017 18:42:16 GMT

Amen to that mate.

Re: Wi-Fi calling not working on more 8 from cpw

disrember — Mon, 23 Oct 2017 12:37:56 GMT

I had a really odd conversation by Twitter and o2 tech support regarding my samsung s8 and wifi calling with o2.

So ... the o2 samsungs8 have the firmware installed which has CSC which enables the wifi calling

The CPW has the standard firmware released by Samsung and mine has G950FXXU1AH3, which if you look oline is the very latest version released, which is newer then o2s.

o2 said that the phones need to have the version that includes the wifi calling, which the CPW does. So then they have told me that we have to wait until the next firmware update is released by samsung by the end the of the year to resolve this, which is expected to be android 8.

All this still dosnt make sense as other mobile networks like 3, have enabled wifi calling on lower version of the firmware.

Then there is the question that the mobile phone provider has to enable this on devices or the supplier, this is where CPW said it was o2 and o2 said it was the firmware and I couldnt get either to confirm which way. But if you look online it is the supplier.

Re: Wi-Fi calling not working on more 8 from cpw

MI5 — Mon, 23 Oct 2017 12:41:08 GMT

You need o2 specific firmware for it to work.
The version makes no difference but it must be an o2 csc.

Re: Wi-Fi calling not working on more 8 from cpw

disrember — Mon, 23 Oct 2017 14:20:03 GMT

think you may need to re-read the post early as o2 have said they are awaiting to make the wifi calling on phones with out the o2 firmware... so csc will never be install

Re: Wi-Fi calling not working on more 8 from cpw

MI5 — Mon, 23 Oct 2017 14:52:11 GMT

But currently it is so you can’t get it working.
I’ll also believe it when I see it as customer service are saying anything to placate customers over the loss of Tugo currently.