topic Re: Very slow 4G speed in Android

Very slow 4G speed

JD0963 — Tue, 12 Sep 2017 15:22:37 GMT

Hi, I am new to O2 (Switched over from Three, whom I was able to get 20-30mb 4G speed)

I got my new phone (Galaxy S8+) a few days ago, however I have noticed the 4G speed in Manchester (M4 4FB) is painfully slow - 0.9mb to be exact. I couldn't load anything on social media or youtube this morning, and when I tried to download an app it said estimated time 20 mins.

I spoke on live chat for an hour and half, during which I was transferred to the wrong department about 10 times, and asked to confirm security questions the same amount of times which was frustrating. I did everything they told me to do and the issue still remains.

My question is - where do I go from here? Can I just not have 4g on my phone? How long do I get to cancel my contract and return the device to O2?

Many thanks for any help

Jordan

Re: Very slow 4G speed

Anonymous — Tue, 12 Sep 2017 15:31:37 GMT

you dont live in Leigh on sea do you

Re: Very slow 4G speed

JD0963 — Tue, 12 Sep 2017 15:33:05 GMT

Manchester City Centre - which you'd think would have pretty decent service!

Re: Very slow 4G speed

Anonymous — Tue, 12 Sep 2017 15:37:43 GMT

Mate i feel your pain i work in central london and i dont even get 4G here!!

Re: Very slow 4G speed

MI5 — Tue, 12 Sep 2017 15:43:21 GMT

According to our status page http://status.o2.co.uk/ they are planning some maintenance shortly.

Re: Very slow 4G speed

jonsie — Tue, 12 Sep 2017 16:33:52 GMT

I've reported on here about data speeds in Manchester being very disappointing. Capital of England too!

Re: Very slow 4G speed

gmarkj — Tue, 12 Sep 2017 21:14:47 GMT

You could try dropping back down to 3g.
As most people are trying to use 4g it gets overstretched hence the low speed.
If you are lucky you will see an improvement in speed.

Re: Very slow 4G speed

JD0963 — Wed, 13 Sep 2017 09:34:48 GMT

That's just silly though isn't it? I have had 4g ever since it was available in the UK - why almost 5 years later would I want to go backwards?

If this is just a temporary thing in Manchester then fair enough, I can live with that. But if it's just "how it is" and O2 can't provide a decent 4G speed then I have definitely made the wrong provider choice.

Speed today on 4G is 0.3MB. 3G is 4MB.

No reported issues in my area.

Re: Very slow 4G speed

MI5 — Wed, 13 Sep 2017 09:36:04 GMT

Congestion innit.
Sometimes, progress isn't always a good thing.

Re: Very slow 4G speed

gmarkj — Wed, 13 Sep 2017 10:50:43 GMT

It will even itself out as more masts are added to cope with demand, but o2 are tasked with providing more coverage not necessarily better speeds.
If you (and any others you can find/influence) keep reporting the issue then they might do something.
At the very least worth reporting the issue using the My Network app.

Re: Very slow 4G speed

jonsie — Wed, 13 Sep 2017 10:52:17 GMT

EE have good 4G here.....

Re: Very slow 4G speed

Anonymous — Wed, 13 Sep 2017 10:53:52 GMT

EE have good 4G everywhere!! since they merged with BT they must have one of the biggest infostructures in the UK!

Re: Very slow 4G speed

jonsie — Wed, 13 Sep 2017 10:57:27 GMT

They will certainly be my choice should I need to get another contract in this country.

Re: Very slow 4G speed

JD0963 — Wed, 13 Sep 2017 14:42:08 GMT

I am going to leave it until after the 14th (which is when the "planned" maintenence will be taking place) and if there is still no improvement, I am just cancelling the contract and going with EE.

For anyone who sees this and lives in Manchester - AVOID O2 if you expect to browse Facebook/Youtube on 4G.

Current DL speed - Unknown as it was so slow it couldn't find the nearest server on the speedtest app.

Also been completely ignored by O2 regarding this

Re: Very slow 4G speed

Marjo — Thu, 14 Sep 2017 12:05:59 GMT

Hi @JD0963 welcome to our forum! Sorry to hear that you've been having slow speeds in your area. Please do update us on how it goes after the maintenance?

Re: Very slow 4G speed

JD0963 — Thu, 14 Sep 2017 15:37:47 GMT

Hi, thanks for all the comments. I am returning the handset to Carphone Warehouse tomorrow and will be getting a more suitable provider.

My contract with O2 included 20GB worth of data - which I wasn't able to use.

I have been told to "connect to O2 WIFI seeing as how you're in the city centre' - ridiculous.

Just glad this stress will be over.

Thanks all

Re: Very slow 4G speed

jonsie — Thu, 14 Sep 2017 15:41:06 GMT

Very much the wisest option. Good luck 😀

Re: Very slow 4G speed

Anonymous — Tue, 03 Oct 2017 17:24:24 GMT

Middle of Glasgow, Full bars and im barely able to load this page... Kind of dissapointing since i rely on my 4g to do alot of things the college internet doesn't allow. (Using Discord or skype video calls) but as of late it's been getting slower and slower.

Re: Very slow 4G speed

MI5 — Tue, 03 Oct 2017 17:36:47 GMT

There seems to be a lot of reports of this congestion in city centres just lately.

Re: Very slow 4G speed

Martin-O2 — Wed, 04 Oct 2017 11:38:13 GMT

@Anonymous thanks for the feedback on 4G speeds in the Glasgow area! You said it's been getting worse but has this been a long term issue for you?