topic Phone upgrade in Android

Phone upgrade

Anonymous — Fri, 29 Sep 2017 12:55:21 GMT

Hi,

I have an huawei phone which is now faulty. Can you confirm whether I am able to claim a free upgrade? Also I am concerned that I will not be able to transfer photos from my old phone to a new phone - will this be possible?

Thanks

Anthony

Re: Phone upgrade

MI5 — Fri, 29 Sep 2017 12:56:58 GMT

You need to check your MyO2 for upgrade eligibility and it's easy to transfer photos once we know which the new device is http://www.o2.co.uk/myo2

Re: Phone upgrade

Martin-O2 — Mon, 02 Oct 2017 13:24:41 GMT

Hey @Anonymous did you find out if you're able to upgrade yet?

Re: Phone upgrade

Anonymous — Mon, 02 Oct 2017 20:04:21 GMT

Transferring photos is easy assuming a few things
1) you have a Google account signed into your old device
2) you use Google photos
3) it's set to auto backup

Log into you new device and Google photos and they will all still be there

Let me know if you need more help i can talk you through it step by step

Re: Phone upgrade

Martin-O2 — Tue, 03 Oct 2017 11:06:44 GMT

Thanks for sharing your advice @Anonymous! Very useful.