topic Re: Transferring SIM to different phone and losing text message threads in Android

Transferring SIM to different phone and losing text message threads

Anonymous — Mon, 25 Sep 2017 11:53:39 GMT

I had a Motorola Moto 3G phone which got damaged. I have just replaced it with another phone of the same model. I transferred my O2 pay and go SIM card from the old phone to the new and most things are working ok. The problem is with the text messages i.e. in the "Messaging" app. All my old text message threads have disappeared, which is an irritation, and I have also got a "Welcome to EE" message, which I don't understand because I didn't think I was an EE customer. Can anyone advise, especially with the text message threads ? Thanks for any help.

Re: Transferring SIM to different phone and losing text message threads

Cleoriff — Mon, 25 Sep 2017 12:16:16 GMT

@Anonymous wrote:
I had a Motorola Moto 3G phone which got damaged. I have just replaced it with another phone of the same model. I transferred my O2 pay and go SIM card from the old phone to the new and most things are working ok. The problem is with the text messages i.e. in the "Messaging" app. All my old text message threads have disappeared, which is an irritation, and I have also got a "Welcome to EE" message, which I don't understand because I didn't think I was an EE customer. Can anyone advise, especially with the text message threads ? Thanks for any help.

Hi @Anonymous Out of interest, where did you get your replacement phone from? Was it O2 or another outlet, sold as unlocked?

Also did you back up your SMS on your old phone?

Re: Transferring SIM to different phone and losing text message threads

jonsie — Mon, 25 Sep 2017 12:22:11 GMT

If you backed up automatically to Google then you need to go into the restore settings in the phone. You can choose what to restore from the last backup including messages. As messages aren't stored on the sim these days then they would not transfer over by just changing the simcard.

Re: Transferring SIM to different phone and losing text message threads

MI5 — Mon, 25 Sep 2017 12:24:12 GMT

Any chance the old phone is still working to make a back up of on your pc or laptop?

Re: Transferring SIM to different phone and losing text message threads

Anonymous — Mon, 25 Sep 2017 12:45:37 GMT

Yes, the old phone is still working (without any Sim of course), but I couldn't see how to back up or restore SMS messages. If you go into Settings > Accounts the items synced don't include SMS, unless I'm looking in the wrong place.

Re: Transferring SIM to different phone and losing text message threads

Anonymous — Mon, 25 Sep 2017 12:47:02 GMT

I got both phones on eBay. Thanks, but I need help finding exactly how to do the backup and restore.

Re: Transferring SIM to different phone and losing text message threads

MI5 — Mon, 25 Sep 2017 12:49:53 GMT

Install sms backup+ off play store and back up all messages to your google account.
When you then install app on new phone you can restore all the backed up messages.
Just follow the on screen instructions.

Re: Transferring SIM to different phone and losing text message threads

Anonymous — Mon, 25 Sep 2017 16:24:37 GMT

SMS backup+ did the trick, thanks !

Re: Transferring SIM to different phone and losing text message threads

MI5 — Mon, 25 Sep 2017 18:18:17 GMT

Happy to help.
Just leave it running and all new texts will be auto backed up.

Re: Transferring SIM to different phone and losing text message threads

Anonymous — Mon, 25 Sep 2017 18:54:42 GMT

I'll bear that in mind thanks.

Re: Transferring SIM to different phone and losing text message threads

MercedesS — Tue, 03 Oct 2017 10:36:43 GMT

@Anonymous wrote:
SMS backup+ did the trick, thanks !

Hello @Anonymous, welcome to the O2 community!

Glad to see they helped you! let us know if you need anything else!

Thanks @jonsie, @Cleoriff and @MI5 for the help