topic Re: Unexplained charge . in Android

Unexplained charge .

Williamsays — Fri, 22 Sep 2017 13:55:14 GMT

Hi . I sent a 125 character text , no attachments , no emojis . I got the usual balance update after , saying Id been charged 15p . So far so good . About 30 seconds later another balance message popped up saying Id been charged 30p . I spoke to an online o2 person but they couldnt explain it . Ive no idea why Ive been charged 30p . Any help appreciated .

Re: Unexplained charge .

Anonymous — Fri, 22 Sep 2017 13:56:21 GMT

is the recipient over seas??

Re: Unexplained charge .

MI5 — Fri, 22 Sep 2017 13:57:42 GMT

Maybe it sent twice?
Sometimes can happen if the receiving phone doesn’t trigger the correct network command to say it’s been delivered.
Maybe customer service will refund you the 15p if you ask them?

Re: Unexplained charge .

Williamsays — Fri, 22 Sep 2017 13:58:54 GMT

No , recipient is in this country .

Re: Unexplained charge .

Williamsays — Fri, 22 Sep 2017 14:03:02 GMT

Im not even sure if the 30p charge is connected to the text . Im just assuming it is as it happened 30 seconds later . If they are connected Ive been charged 45p for one text .

Re: Unexplained charge .

MI5 — Fri, 22 Sep 2017 14:07:34 GMT

Customer service can tell you if it’s connected or not.

Re: Unexplained charge .

Williamsays — Fri, 22 Sep 2017 14:17:23 GMT

When I spoke to the online help bloke he said he couldnt see any one off 30p or 45p charges .

Re: Unexplained charge .

jonsie — Fri, 22 Sep 2017 14:23:26 GMT

Much better to call in all honesty.... if there is an error they will gladly refund it.

However it depends on your tariff. If you have to pay 25p to call to get your 30p back maybe it's not worth it but if it's an O2 issue they will refund you the cost of the call too

Re: Unexplained charge .

Williamsays — Fri, 22 Sep 2017 14:27:10 GMT

Thanks people , for helping . Ill give them a ring .

Re: Unexplained charge .

Martin-O2 — Wed, 27 Sep 2017 09:06:38 GMT

Hello @Williamsays did you find out the cause of these mystery charges?

Re: Unexplained charge .

Williamsays — Wed, 27 Sep 2017 17:20:48 GMT

Hi Martin . No , I didn't bother phoning O2 as , on reflection , it didn't seem worth spending on a phone call just for 30p . Out of interest is there any way to view an itemised bill on PAYG ? Thanks .

Re: Unexplained charge .

MI5 — Wed, 27 Sep 2017 17:39:21 GMT

The only way on PAYG will cost you £10

Re: Unexplained charge .

Williamsays — Wed, 27 Sep 2017 17:41:49 GMT

Cheers .

Re: Unexplained charge .

Martin-O2 — Thu, 28 Sep 2017 09:02:01 GMT

OK no problem @Williamsays! Please let us know if you have any further questions.