topic Re: iPhone 7 not receiving any texts in Android

iPhone 7 not receiving any texts

Anonymous — Tue, 29 Aug 2017 17:02:20 GMT

I'm receiving iMessages, and others are getting my texts but I'm not receiving any.
I've tried resetting the network, tried the *#5005 option but nothing is working, I really don't want my phone to be sent off for repair, any ideas?

Re: iPhone 7 not receiving any texts

MI5 — Tue, 29 Aug 2017 17:06:10 GMT

Try removing, wiping and replacing your sim.
Also try a reset by holding power and vol down until the Apple logo appears on screen.

Re: iPhone 7 not receiving any texts

Anonymous — Tue, 29 Aug 2017 17:15:30 GMT

Thank you, Ive tried both options unfortunately without any luck.

Re: iPhone 7 not receiving any texts

MI5 — Tue, 29 Aug 2017 17:17:04 GMT

Is this a sudden change or always been like this?
Did you have a different phone before the iPhone?
Have you blocked any numbers at all?

Re: iPhone 7 not receiving any texts

jonsie — Tue, 29 Aug 2017 17:20:13 GMT

Change the network settings to manual and select any network but o2. You will get an error response and then select O2 again. That should clear any stuck messages that may be blocking your account.

Re: iPhone 7 not receiving any texts

Anonymous — Tue, 29 Aug 2017 17:20:29 GMT

I've had the phone about 4 months and never had a problem until yesterday. Ive blocked a few spam phone numbers, but none that send SMS. I didn't have an iPhone prior to this.

Re: iPhone 7 not receiving any texts

Anonymous — Tue, 29 Aug 2017 17:26:00 GMT

You genius. It worked! Thank you both so much for the help.

Re: iPhone 7 not receiving any texts

MercedesS — Wed, 30 Aug 2017 10:58:16 GMT

Hello @Anonymous,

Glad to hear they helped you! Thanks @MI5 and @jonsie

Let us know if we can help you more and welcome to the O2 community! We hope to see you around