topic Lost phone in Android

Lost phone

Anonymous — Wed, 16 Aug 2017 15:29:51 GMT

Hi ya do I have to phone to report phone lost

Re: Lost phone

MI5 — Wed, 16 Aug 2017 16:22:12 GMT

Hi @Anonymous

You need to speak with O2.

Guide here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990

Re: Lost phone

Cleoriff — Wed, 16 Aug 2017 16:31:51 GMT

@AnonymousPlease come back and read the above advice as we are not customer services. Don't forget to inform the police to get a crime reference number (or someone may hand it in.) Also if insured, then let insurers know...

Re: Lost phone

jonsie — Wed, 16 Aug 2017 16:35:43 GMT

Do this urgently as you are responsible for usage on the phone until you report it but I believe limited to £100.

Re: Lost phone

MI5 — Wed, 16 Aug 2017 16:42:28 GMT

Yes, both of you correct.
From our community help link:

Lost or stolen device
If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let us and the police know within 24 hours. If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.

If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.

NOTE: If you have phone insurance, we'll also help you make a claim and replace your mobile.

Re: Lost phone

Martin-O2 — Thu, 17 Aug 2017 12:26:06 GMT

@Anonymous Did you manage to contact customer services to report your phone missing?

Re: Lost phone

clivityuk — Tue, 26 Sep 2017 05:38:07 GMT

This happened to me tonight as well. LOST my DAMN phone.....says to CALL a number BUT I LOST MY PHONE! lol who has a landline anymore?! Seriously.....that makes zero sense if you lose it late late at night.......

So frustrated.......cannot call as I LOST MY PHONE.......there should be an online portal for this crap.....afraid someone is going to torch me (whoever has my damn phone)

😞

Re: Lost phone

clivityuk — Tue, 26 Sep 2017 05:39:46 GMT

And this is why I am awake at 6:38AM....waiting for online help to come alive at 8AM......no other way of contacting

Frustrated!

Re: Lost phone

Cleoriff — Tue, 26 Sep 2017 05:52:38 GMT

Hi @clivityuk The lost and stolen line is open for 24 hrs a day. You could have borrowed a phone to call... People do have landlines and there is a number to call if you have access to one. There is an online form you could complete ...All methods of contact are in this link..https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

You must report it within 24 hrs...

From the link above

If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.

NOTE: If you have phone insurance, we'll also help you make a claim and replace your mobile.

Re: Lost phone

MI5 — Tue, 26 Sep 2017 05:50:49 GMT

Do none of your friends have a mobile phone you could call on?

Re: Lost phone

clivityuk — Tue, 26 Sep 2017 05:52:42 GMT

I live alone. Lost phone around 1AM. No way gonna wake the neighbors to use the phone.

So in a nutshell....yes I am flying solo tonight and STILL waiting until 8AM to report this and can finally sleep

Its 2017......must be an easier way 😞

Re: Lost phone

clivityuk — Tue, 26 Sep 2017 05:54:51 GMT

If it had happened at a more decent hour of the day, it wouldnt be an issue. Lost it around 1AM....stumbled home by 2AM and said "******!" lol....lost my wallet too.....yea was a bad night

Then I see I had to CALL......I mean I am looking for a payphone at this point lol

Argggh 😞

Re: Lost phone

Cleoriff — Tue, 26 Sep 2017 05:56:00 GMT

@clivityukAnswered above. There is a webform you can complete and back that up with a call or live chat when they come online.

Re: Lost phone

clivityuk — Tue, 26 Sep 2017 05:56:54 GMT

oh missed that will do it now thanks!

Re: Lost phone

clivityuk — Tue, 26 Sep 2017 06:00:33 GMT

ok that went smoothly......THATS what I was looking for!!!! Says will respond in 24 hours or something

Now I can sleep

THANKS SO MUCH!

Re: Lost phone

clivityuk — Tue, 26 Sep 2017 06:13:07 GMT

Hello,

***** Any Replies to this email will not be answered.*****

Thanks for your email, but we have now shut down our email support
service.

Don't worry though, for instant help speak to us on Live Chat, where
we'll try to solve your issue straight away.

LOL

but online chat opened at 7AM so I handled it

I wanna say I LOVE everyone who answers posts on this forum.......O2 is lucky to have you all

AND GOOD NIGHT FINALLY! SLEEEEP!!!!!

What a night 😞

Re: Lost phone

MI5 — Tue, 26 Sep 2017 06:42:22 GMT

Although the mail service has closed down (years ago) the web form will still be actioned by one of the team.