topic Re: set up email in Android

set up email

Anonymous — Fri, 28 Jul 2017 13:34:36 GMT

Suddenly my mobile has stopped connecting to my email account and it won't reset to connect. Keeps sayng unable to connect to server. I am with Sky for my email account which comes via Yahoo. Is anyone having the same problem? Can you advise me what to do? Not just my phone as others are reporting the same problem. Seems to have started in the evening on 25th July? The how to guides don't seem to cover this help either!

Re: set up email

Anonymous — Fri, 28 Jul 2017 13:44:18 GMT

@Anonymous try deleting your email account from the phone then put it back in

Re: set up email

jonsie — Fri, 28 Jul 2017 14:09:05 GMT

Quite possibly a Sky problem with their servers. Have you checked their forum for issues?

Re: set up email

MI5 — Fri, 28 Jul 2017 14:11:12 GMT

I would agree with jonsie.
Speak to Sky as it sounds like their problem.

Re: set up email

Anonymous — Fri, 28 Jul 2017 15:14:54 GMT

Same problem with bt the other day my friend couldn't recive or send email at all

Re: set up email

jonsie — Fri, 28 Jul 2017 15:27:39 GMT

There are mail problems for yahoo customers and therefore some sky customers will be affected too as their email is yahoo based.

http://downdetector.co.uk/problems/yahoo-mail

Re: set up email

jonsie — Fri, 28 Jul 2017 15:32:36 GMT

Apparently this works

Change your sky server settings to :
incoming server = android.imap.mail.yahoo.com
Outgoing Server = android.smtp.mail.yahoo.com

Or you can set up Sky email through the Gmail app.

Re: set up email

Marjo — Mon, 31 Jul 2017 09:43:09 GMT

Good morning @Anonymous, welcome to our community!

How are you getting on with your email - did you try the suggested fix mentioned above?

Re: set up email

Anonymous — Wed, 04 Oct 2017 06:14:13 GMT

No M15 I will have to contact BT if I don't get this sorted. Just that it has happened before and my emails all suddenly appeared after a couple of days. I didn't delete the account then, but again a message with "UNABLE TO CONNECT TO SERVER" . This problem has been since the Samsung update overnight where the email icon has slightly changed.

Re: set up email

MI5 — Wed, 04 Oct 2017 06:31:45 GMT

Most likely just a setting issue.
Check the ports settings against the ones BT recommend.

Re: set up email

Anonymous — Wed, 04 Oct 2017 08:00:15 GMT

I can access my bt mail through my lap top and I have changed my password. I have deleted the account from my mobile and reinstated it but it still comes up with the same message.

Re: set up email

MI5 — Wed, 04 Oct 2017 08:24:25 GMT

Have you double checked that all settings are the same on the phone including port settings and any tick boxes to use authentication, SSL etc?

Re: set up email

Anonymous — Wed, 04 Oct 2017 09:53:12 GMT

Yes I've checked and 're checked. I'm ticked and ticked but still the same.

Re: set up email

MI5 — Wed, 04 Oct 2017 10:10:08 GMT

Unfortunately, it sounds like either a factory reset of the phone or a different email app.

Re: set up email

jonsie — Wed, 04 Oct 2017 12:11:36 GMT

I would try a different email app. I like this one.

https://www.edison.tech

Re: set up email

Anonymous — Wed, 04 Oct 2017 19:59:05 GMT

Miraculously all my emails have just loaded on my mobile!!! I don't know why this happened as the last time I tried to log in was this morning !! Thanks for your help.

Re: set up email

MI5 — Wed, 04 Oct 2017 20:06:53 GMT

Did you reboot or anything?
Glad it's sorted anyway

Re: set up email

jonsie — Wed, 04 Oct 2017 20:26:13 GMT

Sounds like a BT issue then....

Re: set up email

Anonymous — Wed, 04 Oct 2017 21:24:44 GMT

No not today. I did when I first had the issue on 30th Sept . Would it have been 02?? Anyway back now thanks.

Re: set up email

Cleoriff — Wed, 04 Oct 2017 21:31:52 GMT

Definitely a BT issue @Anonymous. This has happened on 2 occasions to me with my bt account. Deleted it from mobile, reinstalled and all returned eventually. I have the same account on PC and we had some issues over the weekend. I think BT itself was suffering some sort of problem if honest....