topic Re: delivery delay in Android

delivery delay

Anonymous — Thu, 20 Jul 2017 17:07:51 GMT

Hello there,

I bought phone and contract online 12 days ago and I still don't have any news on anything.

Does that happend a lot or are they just low in stock and not saying it ?

Thanks,

Re: delivery delay

Anonymous — Thu, 20 Jul 2017 17:37:33 GMT

@Anonymous It probably means that the phone you have ordered isn't in stock. This happens a lot ordering online from o2. I'd call o2 to chase the order or cancel it

http://www.o2.co.uk/contactus

Re: delivery delay

adamtemp64 — Thu, 20 Jul 2017 17:38:44 GMT

Did you get any confirmation emails etc

Re: delivery delay

MI5 — Thu, 20 Jul 2017 17:56:52 GMT

Oh yeah, that's a regular thing with o2 unfortunately!

Re: delivery delay

jonsie — Thu, 20 Jul 2017 17:58:31 GMT

12 days...... patience of a Saint

Re: delivery delay

Anonymous — Thu, 20 Jul 2017 20:41:52 GMT

I'd given up if I had been given a time & no dispatch email appeared

Re: delivery delay

Anonymous — Fri, 21 Jul 2017 21:53:31 GMT

Hi, thank you for your replies ! I've been away since I bouhgt it and could not check up my emails or texts.

Anyway, I looked to cancel the order but can't find it on my O2

Do you know how I can cancel it online, or do I need to call them ?

Thanks in advance

Re: delivery delay

MI5 — Fri, 21 Jul 2017 21:54:39 GMT

Something not right with your order at all so best to call and find out exactly what's going on.

Re: delivery delay

Anonymous — Fri, 21 Jul 2017 21:56:11 GMT

I have one for my order, but nothing to say it's been dispatched.

Re: delivery delay

Cleoriff — Fri, 21 Jul 2017 22:03:06 GMT

@Anonymous wrote:
I have one for my order, but nothing to say it's been dispatched.

Which means it hasnt been dispatched. Probably out of stock still. As said above you really have to chase this up with CS. Best of luck

Re: delivery delay

jonsie — Sat, 22 Jul 2017 05:35:30 GMT

Out of stock for sure. I would be calling and cancelling and trying to get any monies paid refunded. For so long without any sort õf contact or explanation is totally unacceptable. Going in store is much the better option.

Re: delivery delay

Martin-O2 — Thu, 27 Jul 2017 10:26:14 GMT

Hey @Anonymous have you had any news on your new phone?