topic Re: Samsung Freeze in Android

Samsung Freeze

Anonymous — Tue, 11 Jul 2017 20:55:06 GMT

My Samsung S6 is a lovely phone but twice now, the phone becomes extremely hot and freezes! I have to wait for the battery to run out, which even with a full battery only takes a few hours. What is going on and can I do anything to stop this happening?

Re: Samsung Freeze

MI5 — Tue, 11 Jul 2017 21:00:39 GMT

I guess an app is holding the processor on and running it at full power constantly.
Did you install or update an app at the same time that this started happening?
You can boot into safe mode which shuts off all 3rd party apps and just runs the stock system so if it doesn't do it then, it's definitely an app causing it.
http://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-use-samsung-galaxy-s6-safe-mode/

Re: Samsung Freeze

Marjo — Thu, 13 Jul 2017 09:57:58 GMT

Good morning @Anonymous how are you doing today with your phone? Did you try what MI5 suggested above? Please let us know how you're getting on!

Re: Samsung Freeze

Martin-O2 — Wed, 19 Jul 2017 13:06:00 GMT

Hi @Anonymous can you give us an update on your issue?