topic Re: Emergency calls only s8 in Android

Emergency calls only s8

Anonymous — Mon, 03 Jul 2017 03:59:45 GMT

Hi guys..

Was using my phone with no problems yesterday morning but now says emegency calls only.. i manage to get data on h+ but no network at all. Spoke to o2 instore and they say i will have to send off for repair.. the phone is leas than 2 months old.. anyone else experienced such problems?

Thanks

Re: Emergency calls only s8

Cleoriff — Mon, 03 Jul 2017 05:28:12 GMT

Hi @Anonymous Have you checked your network status https://status.o2.co.uk/?

You could alo try removing your sim, cleaning it gently and reinserting ..then reboot the phone...

Edited to add.....I wouldnt be sending it off for repair either. I would give Samsung a call before ringing anyone else http://www.samsung.com/uk/info/contactus/

Re: Emergency calls only s8

MI5 — Mon, 03 Jul 2017 05:30:02 GMT

Classic symptoms of a blocked phone unfortunately.
I would contact customer service first to see if an error has been made and your phone accidentally blocked.
http://www.o2.co.uk/contactus

Re: Emergency calls only s8

Anonymous — Tue, 04 Jul 2017 11:54:56 GMT

the phone is only 2 months old, sim was swapped yesterday morning.. samsung had it in for repair and changed the mainboard which didnt work so they said it was beyond repair.. went back to o2 who advised nothing they can do and for me to call their offices. Was on the phone yesterday and they will collect the phone tomorrow and see whats wrong with it and if its damaged they MAY replace it and charge me £60 under my insurance!!! absolutely disgusted as i pay £75 a nmonth for this phone anbd its pretty much brand new. i have sent an official complaint but wont hold my breath as o2 dont want to help me at all!!!

Re: Emergency calls only s8

MI5 — Tue, 04 Jul 2017 12:00:52 GMT

I wouldn't be forced into an insurance claim either.

Re: Emergency calls only s8

Anonymous — Tue, 04 Jul 2017 12:02:33 GMT

i have no alternative, samsung have washed their hands with it and o2 wont do anything for me

Re: Emergency calls only s8

MI5 — Tue, 04 Jul 2017 12:49:16 GMT

Neither of them have a choice under consumer laws unless they are stating that you damaged it or invalidated the warranty in some way?

Re: Emergency calls only s8

Anonymous — Tue, 04 Jul 2017 12:54:08 GMT

no one has accepted responsiblity, i havent damaged the phone at all its just faulty

Re: Emergency calls only s8

MI5 — Tue, 04 Jul 2017 12:55:35 GMT

It's quite a simple case then.
O2 or Samsung have to honour the warranty.

Re: Emergency calls only s8

Anonymous — Tue, 04 Jul 2017 12:57:32 GMT

i know it should be simple but they are really making this quite hard, plus i have been without a phone now since sunday and will be wel linto next week until i have a chance of getting anything

Re: Emergency calls only s8

MI5 — Tue, 04 Jul 2017 13:03:16 GMT

I'd be logging a complaint with Resolver by now.
http://www.o2.co.uk/how-to-complain

Re: Emergency calls only s8

Anonymous — Tue, 04 Jul 2017 13:12:42 GMT

i did this last night on resolver and attached the failed repair letter from samsung, lets see what happens

thanks for your help mate

Re: Emergency calls only s8

MI5 — Tue, 04 Jul 2017 13:30:48 GMT

Good luck and please do keep us in the loop.

Re: Emergency calls only s8

Anonymous — Tue, 04 Jul 2017 13:39:02 GMT

will do, the lady i spoke to said when the phone is picked up tomorrow i need to write a reference on the jiffy bag but she said she will email it me which i havent received. i spoke to CS online chat and they said the driver will tel me what i need to write on the jiffy bag, does that sound right?

Re: Emergency calls only s8

MI5 — Tue, 04 Jul 2017 13:43:44 GMT

yes, they usually know what they are doing.

Re: Emergency calls only s8

Anonymous — Tue, 04 Jul 2017 13:46:20 GMT

thank you