topic Re: Connection in Android

Connection

Anonymous — Sun, 25 Jun 2017 09:28:34 GMT

I would like to be reconnected after you cut me off for using my phone to Much abroad, paid air time bill by card after O2 sent message asking me to.. No joy
Have direct debit bills comes out 5th of each month.

Re: Connection

gindygoo — Sun, 25 Jun 2017 09:42:00 GMT

You need to call 202 and ask them to unbar you.

Re: Connection

jonsie — Sun, 25 Jun 2017 09:55:35 GMT

Sorry but this isn't customer service @Anonymous
Presumably you aren't able to call 202 if your phone has been restricted. Alternate contact methods in the link.
http://www.o2.co.uk/contactus

Re: Connection

MI5 — Sun, 25 Jun 2017 10:15:48 GMT

Try live chat to see if they can help.

Re: Connection

MercedesS — Fri, 30 Jun 2017 10:02:26 GMT

Hello @Anonymous, welcome to the O2 community!

As they said, the O2 community is a group of customers and friends who like to help each other out. We’re happy to answer questions, discuss O2 or chat about any related topic but we are not Customer Service I am afraid. Please follow their advice and contact them. Find the best way to get in touch here.

We hope to see you around

Thanks, @gindygoo, @MI5 and @jonsie for the amazing help