topic Re: Lost contacts from Samsung A3 in Android

Lost contacts from Samsung A3

Anonymous — Thu, 22 Jun 2017 17:32:04 GMT

Periodically lose contacts from phone, in the past they come back after phone reboot but not this time. Looking on other forums this is quite common on certain Android phones, do not want to set phone back to factory settings as O2 Guro suggests as seem a bit extreme, especially as it keeps happening and is a known fault.

Re: Lost contacts from Samsung A3

MI5 — Thu, 22 Jun 2017 17:36:12 GMT

Where are you storing your contacts?
I keep all mine on Google so the phone is always in sync with my contacts list, that way, they won't get lost.

Re: Lost contacts from Samsung A3

jonsie — Thu, 22 Jun 2017 17:48:48 GMT

Your contacts should automatically be backed up to Google. If you go into settings, accounts, Google and check just what syncs with the phone. Make sure contacts are synced by ticking the box.

Re: Lost contacts from Samsung A3

MI5 — Thu, 22 Jun 2017 17:57:26 GMT

Other options you have with Android are alternative cloud storage options such as Outlook or an Exchange server or you can copy them all into phone storage.

Re: Lost contacts from Samsung A3

Anonymous — Fri, 23 Jun 2017 09:17:34 GMT

Yes, my contacts are stored on Google and the phone backed up regularly. Not ALL contacts dissapear, I get left with a few random ones which are different each time it happens.

Re: Lost contacts from Samsung A3

MI5 — Fri, 23 Jun 2017 09:23:42 GMT

Check here online to see if your list is complete https://contacts.google.com/
If so, it sounds like a sync problem.

Re: Lost contacts from Samsung A3

Anonymous — Fri, 23 Jun 2017 10:43:30 GMT

Just checked via the link and the contact list is not complete, just showing the nine contacts that appear on my phone.

Re: Lost contacts from Samsung A3

MI5 — Fri, 23 Jun 2017 10:46:27 GMT

That's why you are losing them off phone then.
Somehow they are being deleted off the Google server.