topic Re: Contract issues. Lost 3GB of data. in Android

Contract issues. Lost 3GB of data.

kamalaggi — Fri, 16 Jun 2017 22:37:08 GMT

Hi,

Basically I cancelled my old contract and moved my number over to my new contract.

I'm not on a refresh tariff as I signed up at www.mobiles.co.uk if it makes any difference.

Old contract was unlimited mins unlimited text 3GB data @£31 per month (Sony Xperia Z5 Premium)

New contract is unlimited mins unlimited text 6GB data @£27 per month (Sony Xperia XZ Premium)

When they merged both contracts something went wrong and I am now only getting

unlimited mins unlimited text 3GB data @£27 per month. My phone number has moved over fine to the new contract and I have received a final bill for the old contract.

I've been on live chat and they said they said it is their mistake and are looking into it.

2 weeks later it they are still looking into it.

Should I continue waiting or what can I do next?

Re: Contract issues. Lost 3GB of data.

MI5 — Fri, 16 Jun 2017 22:41:23 GMT

Call 202 and speak to an agent.
Live chat will have done nothing about it at all.....
http://www.o2.co.uk/contactus

Re: Contract issues. Lost 3GB of data.

jonsie — Sat, 17 Jun 2017 09:34:12 GMT

Another guy had a similar problem which was updated today. Give them another call rather than live chat.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Double-data-contract-offer-issue/m-p/1056619#M130477

Re: Contract issues. Lost 3GB of data.

Marjo — Thu, 22 Jun 2017 10:04:46 GMT

Hi @kamalaggi How are you getting on? Are you still experiencing this issue or was it fixed for you in the end? Cheers

Re: Contract issues. Lost 3GB of data.

kamalaggi — Thu, 22 Jun 2017 10:11:43 GMT

Problem is fixed.

Thanks for yor replies.

Re: Contract issues. Lost 3GB of data.

Marjo — Thu, 22 Jun 2017 10:17:01 GMT

@kamalaggi wrote:

Problem is fixed.

Thanks for yor replies.

That's great to hear!! Thanks for letting us know! Hope you're having a lovely week.