topic Whatsapp/Instagram problem after Nougat update (S6) in Android

Whatsapp/Instagram problem after Nougat update (S6)

Anonymous — Fri, 16 Jun 2017 13:04:09 GMT

Hi,

I have a Samsung S6 which recently updated to Nougat.

Now I'm having problems with Whatsapp (usually when viewing status or making voice/video calls) and Instagram (again, mostly with video)

I'm not sure what's wrong. Both apps worked perfectly before the update.

I have already done a factor reset and that did not fix the problem.

Thanks for any advice.

Paul

Re: Whatsapp/Instagram problem after Nougat update (S6)

MI5 — Fri, 16 Jun 2017 13:33:02 GMT

Reinstalling apps or factory resetting usually fixes glitches such as this but as it hasn't in your case, I'd give Samsung a call to see if they are aware of any issues.
I don't think it's a widespread issue though as it's not being reported everywhere so it's probably worth deleting the apps then factory resetting again from the recovery menu first.

Re: Whatsapp/Instagram problem after Nougat update (S6)

Marjo — Fri, 16 Jun 2017 15:48:45 GMT

Hey @Anonymous welcome to the forum! Please let us know if the above worked for you and if you got the apps working?

Re: Whatsapp/Instagram problem after Nougat update (S6)

MI5 — Fri, 16 Jun 2017 15:51:29 GMT

Just another thought.
Check your app permissions are set to allow use of camera and mic for video calling.