topic Re: Phone constantly re-booting, will this cost me to fix? in Android

Phone constantly re-booting, will this cost me to fix?

Anonymous — Thu, 08 Jun 2017 11:02:06 GMT

Hi there,

Sat watching a video last night on my Galzy S6 edge and phone dies! The power light on the front is flashing all sorts of colours and phone seems to be constantly on some sort of re-booting loop. Tried the o2 Gurus and googled to death ways to get it working all to no avail.

I have no idea what on earth is going on with it but looks like I'm going to either have to get it rpaired or cut my losses.

For info I'm still in my 2 year contract which ends in August. If I send this for repair will I more than likely be charged for this?

I'm so annoyed!!

Re: Phone constantly re-booting, will this cost me to fix?

MI5 — Thu, 08 Jun 2017 11:05:15 GMT

Your warranty is for 2 years and either O2 or Samsung will repair your phone whilst under warranty, however, we always recommend Samsung over O2.
You could also try a factory reset first after backing up the phone.
0330 SAMSUNG (726 7864)
Monday to Saturday | 9am to 6pm

Re: Phone constantly re-booting, will this cost me to fix?

Anonymous — Thu, 08 Jun 2017 11:15:05 GMT

Thanks for your quick reply.

I did wonder about warranty. I had presumed it was a year so thanks for that info.

We did try backing up the phone but that went wrong too however I've just read something about software on here so will try that before we go any further as this all seems to have happened since the most recent update!!!!!!

Re: Phone constantly re-booting, will this cost me to fix?

MI5 — Thu, 08 Jun 2017 11:17:35 GMT

There's my guide to flashing firmware here and as long as you use the official Samsung ROM your warranty will remain valid if it doesn't work https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/463464/highlight/true#M18334

Re: Phone constantly re-booting, will this cost me to fix?

Anonymous — Thu, 08 Jun 2017 11:21:47 GMT

Thanks again - unfortunatley though my keypad is not even visible. It either freezes only loading up half of the samsung logo or I can get onto a screen with several choices to reset etc.

Think it might be a send away repair job 😞

Re: Phone constantly re-booting, will this cost me to fix?

MI5 — Thu, 08 Jun 2017 11:23:37 GMT

Holding volume down and power should take you to the download screen, so there is no need for a keyboard.
I can link you to the correct firmware if you tell me exactly which phone and if it was O2 branded or not?

Re: Phone constantly re-booting, will this cost me to fix?

Anonymous — Thu, 08 Jun 2017 11:47:45 GMT

Hiya

It's a Galaxy S6 Edge (G925F) and when you say O2 branded, it was bought direct from O2 online if that helps?

Thx

Re: Phone constantly re-booting, will this cost me to fix?

MI5 — Thu, 08 Jun 2017 11:59:13 GMT

Does it normally boot up with an O2 splash screen?

Re: Phone constantly re-booting, will this cost me to fix?

MI5 — Thu, 08 Jun 2017 12:09:36 GMT

If it does have O2 logo, this is the latest firmware here https://www.sammobile.com/firmwares/galaxy-s6-edge/SM-G925F/O2U/download/G925FXXU5EQDE/131923/

Re: Phone constantly re-booting, will this cost me to fix?

MI5 — Thu, 08 Jun 2017 12:10:39 GMT

If no O2 branding it's this one https://www.sammobile.com/firmwares/galaxy-s6-edge/SM-G925F/BTU/download/G925FXXU5EQE7/166459/

Re: Phone constantly re-booting, will this cost me to fix?

Anonymous — Thu, 08 Jun 2017 12:18:20 GMT

Thanks.

I can't actually remember what the splash screen loads up as so will check it at home as I left the thing abanodoned there today.

Thanks a lot for your help. Will see how I get on.

Re: Phone constantly re-booting, will this cost me to fix?

MI5 — Thu, 08 Jun 2017 12:23:25 GMT

If in any doubt and you want to try it yourself, go for the O2 version.

Re: Phone constantly re-booting, will this cost me to fix?

Marjo — Fri, 09 Jun 2017 17:06:54 GMT

Hey @Anonymous sorry to hear you're really annoyed. Please do let us know how you get on and if the community can help any further? Also, welcome to the forum!

Thanks a lot for helping @MI5!