topic Re: Fingerprint Access no longer working as I changed password! in Android

Fingerprint Access no longer working as I changed password!

Anonymous — Mon, 05 Jun 2017 11:29:21 GMT

Hello

I reset the password on an online account, and my Galaxy S7 is set to recognise my fingerprint for authentication for that site.

However my finger print doesn't work any more as the password linked to it is now wrong, so I have to cancel the fingerprint step and add in my password.

Is there a way to amend this setting so my password will be recognised and I can use my fingerprint again please?

Thanks for any help and advice.

Re: Fingerprint Access no longer working as I changed password!

MI5 — Mon, 05 Jun 2017 11:33:19 GMT

Turn off fingerprint recognition for that site then back on again and it should ask you to re-register your print which will then be linked to the password.

Re: Fingerprint Access no longer working as I changed password!

Anonymous — Mon, 05 Jun 2017 11:45:15 GMT

Hello,

Thank you but where do I do that? It is what I am trying to find on my device.

Re: Fingerprint Access no longer working as I changed password!

MI5 — Mon, 05 Jun 2017 11:46:01 GMT

Usually a setting option in the app to turn fingerprint login on and off....

Re: Fingerprint Access no longer working as I changed password!

Marjo — Tue, 13 Jun 2017 13:55:35 GMT

Hey @Anonymous how are you doing? Did you find the correct setting that MI5 mentioned above? Please let us know!