topic Returning pay monthly phone after using it? in Android

Returning pay monthly phone after using it?

Anonymous — Fri, 02 Jun 2017 14:18:11 GMT

Bought my phone yesterday online (pay monthly), I've found a better deal elsewhere since, can I still return my phone even though I've opened it, turned it on etc? It's obviously undamaged but on my invoice it says returns have to be unused... It's an o2 refresh contract aswell if that makes any difference.

Also, do I have to return it by post or could I return it to a store?

Re: Returning pay monthly phone after using it?

MI5 — Fri, 02 Jun 2017 15:43:22 GMT

You have to return it via the method you received it, so you need to post it back.
There should have been a returns label in your package but if not, call customer services for one
http://www.o2.co.uk/contactus
Take pictures of the condition before you return it and send it insured and tracked.

Re: Returning pay monthly phone after using it?

jonsie — Fri, 02 Jun 2017 15:46:56 GMT

Return everything as you received it in the packaging. You only pay for any usage.