topic Re: IMEI in Android

IMEI

Gytmeris — Tue, 30 May 2017 14:14:53 GMT

Good afternoon,
I have one question about my device (samsung galaxy s8+). I have accident and I claimed it for my o2 insurance to get new device. Well, I received my new device (or I just think so that is new..) but the problem is that my device's IMEI number is not visible in any "IMEI's checkers" even in official Samsung's one. Did o2 insurance did something wrong wigh my handset or what? Did they just replaced the motherboard of my damaged device which I claimed, rooted it and installed some wrong IMEI?

Re: IMEI

Gytmeris — Tue, 30 May 2017 14:16:43 GMT

I'm not sure if I received new device or just some repaired version with which I'm not very happy at all...

Re: IMEI

jonsie — Tue, 30 May 2017 14:20:42 GMT

Most phones supplied by insurance are refurbished and not new.

Re: IMEI

Gytmeris — Tue, 30 May 2017 15:03:02 GMT

But are they working properly? I mean: software, hardware, updates and so on?

Re: IMEI

jonsie — Tue, 30 May 2017 15:25:50 GMT

Yes they should be. If you aren't happy with the phone call them for an exchange.

Re: IMEI

Gytmeris — Tue, 30 May 2017 15:45:39 GMT

So may be anyway I will get some refurbished phone which will be the same sh*t.

Re: IMEI

MI5 — Tue, 30 May 2017 17:30:39 GMT

I doubt there will be many refurbished S8's in the system yet so it may be new.
If it works, what's the problem?

Re: IMEI

Gytmeris — Wed, 31 May 2017 14:30:02 GMT

I can't see a quality on this refurbished phone.
#1 screen looks like is touched from inside, have some mark
#2 have tiny gap which shouldn't be there between screen and metal frame around the phone.
Ofcourse it's not effecting the useing of phone, but I'm kind a person who's like to pay money and get quality..

Re: IMEI

MI5 — Wed, 31 May 2017 14:39:50 GMT

Reject it back and get a replacement.

Re: IMEI

jonsie — Wed, 31 May 2017 15:08:40 GMT

I would definitely get it exchanged if you aren't happy with it. A refurbished phone should be like new with no visible faults.

Re: IMEI

Gytmeris — Thu, 01 Jun 2017 00:33:14 GMT

Will do but how I can know that next time I would receive new phone, not some refurbished with fails.. May be could be better just to go to some o2 store and have a word with staff?

Re: IMEI

MI5 — Thu, 01 Jun 2017 05:21:16 GMT

You can't choose to have a brand new phone.
It's sent at the discretion of the insurance company and most likely is based entirely on what is available at the time.