topic Re: Not receiving text messages in Android

Not receiving text messages

Anonymous — Sat, 20 May 2017 21:29:59 GMT

Hi,

My dad and I both have Samsung Galaxy S5s. I'm on O2 he has recently switched from Orange to EE. Both before and after he switched he couldn't receive texts from me - but I can receive them from him, and we can both call each other. Does anyone have any idea

a) which one of us as the problem - my texts never bounce back 'undelivered'

b) how to unblock or sort it out?

Thanks

Re: Not receiving text messages

Anonymous — Sat, 20 May 2017 21:40:14 GMT

deleted by me

Re: Not receiving text messages

MI5 — Sat, 20 May 2017 21:41:30 GMT

Hi @Anonymous

He needs to open his message app and go into settings. In there is a spam number list and I suspect he has accidentally added your number as spam.
He needs to remove the number from the list.
The o2 message centre numbers won't help him on EE.

Re: Not receiving text messages

MercedesS — Wed, 31 May 2017 09:03:36 GMT

hello @Anonymous, welcome to the O2 Community!

Did @MI5 advice help you out in the end? Thanks for letting us know

Re: Not receiving text messages

Anonymous — Wed, 31 May 2017 23:14:48 GMT

Yes, perfect advice, all sorted now, thanks!