topic Re: Warranty on s7 edge. in Android

Warranty on s7 edge.

Anonymous — Tue, 30 May 2017 08:24:07 GMT

Hello,

2months ago I bought samsung s7 edge, few days ago when i got update for google play app, my phone got reset, and it's stuck at samsung logo screen until battery is dead. I was reading many posts telling that it's a bootloop problem, if I flash my phone via odin with official firmware for o2uk from sammobile.com it will void the warranty?

Re: Warranty on s7 edge.

Cleoriff — Tue, 30 May 2017 08:26:04 GMT

Hi @Anonymous You have a 2 year warranty with the phone. Best to give Samsung a call http://www.samsung.com/uk/

Re: Warranty on s7 edge.

MI5 — Tue, 30 May 2017 08:26:25 GMT

No, it's perfectly OK to flash official firmware.
Just make sure you choose the latest one as going backwards will trip Knox and that will void the warranty.
https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/463464/highlight/true#M18334

Re: Warranty on s7 edge.

Anonymous — Tue, 30 May 2017 09:11:24 GMT

Thank you for very quick respond. I've flashed the phone, with android from sammobile.com but that didnt help with my bootloop problem, now it's system binary "samsung official" and system status"custom". If i will go now with my phone to o2 what they will do? It's saying warranty void: 0, so everything is fine?

So if i want for example install android 6.0 it will void warranty? Can you explain me why?

Also if they will take my phone they will fix it for free or they will charge for it?

Re: Warranty on s7 edge.

MI5 — Tue, 30 May 2017 09:30:06 GMT

Warranty is fine. What you see is normal.
You cannot go back to 6.0
As a reflash didn't help I too would speak to Samsung.

Re: Warranty on s7 edge.

jonsie — Tue, 30 May 2017 09:42:16 GMT

I would leave O2 out of the equation too....

Re: Warranty on s7 edge.

Anonymous — Tue, 30 May 2017 10:31:49 GMT

Thank you for help. I'm going to O2 office, let's what see what they say. I forgot to mention that my phone stucked at erasing screen, but odin says pass. Now i have no command screen with dead robot. And recovery mode is not working.

Re: Warranty on s7 edge.

Beenherebefore — Tue, 30 May 2017 11:14:45 GMT

@Anonymous

Take the advice given already.....do not go to O2, Samsung will sort this for you.

Re: Warranty on s7 edge.

Cleoriff — Tue, 30 May 2017 11:25:29 GMT

@AnonymousThe phone is 2 months old. Under warranty. Please contact Samsung as per the info given in my first post. You will regret involving O2 who will do their best to blame you for the problem

Re: Warranty on s7 edge.

jonsie — Tue, 30 May 2017 11:49:28 GMT

@Cleoriff wrote:
@AnonymousThe phone is 2 months old. Under warranty. Please contact Samsung as per the info given in my first post. You will regret involving O2 who will do their best to blame you for the problem

Exactly that. Please take the advice to save time and stress and the phone coming back with more damage than it went with.

Better yet, search for Anovo, O2's repairer, in the box at the top of the page for pages and pages of horror stories.

Re: Warranty on s7 edge.

Anonymous — Tue, 30 May 2017 13:39:41 GMT

Problem is that there is no samsung service close to me, even O2 office in other city. Phone has been taken to repair, I'll wait that 5 days and we will see, i hope they wil fix it, if not I will try with samsung service. Thanks everyone for help.

Re: Warranty on s7 edge.

Cleoriff — Tue, 30 May 2017 13:52:04 GMT

Doesn't matter how far away Sansung is they may have been able to resolve the issue over the phone. Other than that they would have accepted it back via post. The one good thing about them giving a 2 year warranty. Best of luck with O2 though. Let us know how you get on

Re: Warranty on s7 edge.

jonsie — Tue, 30 May 2017 14:22:46 GMT

Samsung collected my device from home (UCP) and returned it. A 4 day turnaround.

Re: Warranty on s7 edge.

Anonymous — Sun, 04 Jun 2017 19:40:41 GMT

Yesterday I got parcel from Anovo. Phone was fixed, everything is fine. Thanks everyone for help.

Re: Warranty on s7 edge.

MI5 — Sun, 04 Jun 2017 19:44:31 GMT

Glad it's solved for you

Re: Warranty on s7 edge.

jonsie — Sun, 04 Jun 2017 20:27:20 GMT

Good news and thanks for updating ☺

Re: Warranty on s7 edge.

Beenherebefore — Sun, 04 Jun 2017 20:43:56 GMT

@Anonymous wrote:
Yesterday I got parcel from Anovo. Phone was fixed, everything is fine. Thanks everyone for help.

See....miracles do happen

Re: Warranty on s7 edge.

MI5 — Sun, 04 Jun 2017 20:45:54 GMT

lol....

Re: Warranty on s7 edge.

jonsie — Sun, 04 Jun 2017 21:01:40 GMT

It could have gone so wrong... relief all round!!