topic Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own? in Android

Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

Anonymous — Fri, 26 May 2017 18:11:50 GMT

I have bought a new Samsung Galaxy J5 2016 'phone. I have an account with O2. Never the 'twain shall meet!

There are constant Voicemail notifications coming on to the device. I have followed the instructions to disable Voicemail thro' O2, but still the silly messages appear.

How do I stop this happening? I obviously want to know if there is a message left on Voicemail, but I do not want to have continual notification of the message and have no way of deleting it?

I have been on the 1706 number and disabled it and still the message appears and the icon on top left of screen is there. I have switched the thing off and started again and still it appears, the only option left appears to be to throw it against the wall!!

At one stage it was asking me for a number to put in to the system, obviously, erroneously, I keyed in the phone number, now I get voicemail messages from me!!

Any help would be appreciated. It sems to me to be a problem inherent in the O2 system, but what do I know!!

Thanks

Tony V

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

jonsie — Fri, 26 May 2017 18:20:42 GMT

Presumably you have dialled 901 and listened to and deleted any voucemails?

Switch voice mail back on by dialling 1750, call your number from another phone and leave yourself a voicemail. Listen to it and delete it and see if that removes the icon.

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

MI5 — Fri, 26 May 2017 18:25:23 GMT

Voicemail help here too https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-p/547712#U547712

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

Anonymous — Fri, 26 May 2017 18:38:46 GMT

Jonsie

I have done all sorts of things with the wretched machine. I have eventually gone into Voicemail via 901 and deleted the messages that were there. I haven't been back in via 1750 to switch the Voicemail system back on again. Presumably I shall have to do this if and when I decide the time is right and the icon on TLS of screen has gone away. At the moment it is still there and there are no Voicemail messages held where ever they are held!!

What next?

Thanks

altv

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

Anonymous — Fri, 26 May 2017 18:44:32 GMT

I have just been back in to VM and am told that there are no messages and no saved messages. I have also dialed 1750 to switch VM back on. But still the icon is TLS and still the silly notification is showing! As I said earlier, it has a mind of it's own and it only started happening this afternoon.

altv

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

MI5 — Fri, 26 May 2017 18:46:11 GMT

Have you tried rebooting the phone (turning off and back on again)?

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

jonsie — Fri, 26 May 2017 18:46:59 GMT

Leave yourself a new voicemail from another phone then dial 901 and delete.

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

jonsie — Fri, 26 May 2017 18:48:27 GMT

This happens to me occasionally, seems to be an O2 glitch.

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

Anonymous — Fri, 26 May 2017 19:03:23 GMT

MI5

Yes many times!! All with absolutely no advantage.

altv

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

Anonymous — Fri, 26 May 2017 19:07:58 GMT

Jonsie

Done that as well but still no luck. There is still one apparent Voicemail awaiting me. But there is no one at home!!

altv

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

MI5 — Fri, 26 May 2017 19:29:37 GMT

I guess you'll have to call O2 and ask them to reset your mailbox from their end.
http://www.o2.co.uk/contactus

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

Anonymous — Fri, 26 May 2017 19:39:01 GMT

MI5

You may well be right. I have just spent minutes going thro' settings for notifications and have sett everything that looks remotely connected to Phone/Voicemail. and still the device can't recognise what it is being told. Every time I reboot the thing a message comes up that there is a voicemail for me!! What garbage. I think I will go in to an O2 store tomorrow and get them to sort it. Thanks for your interest!

Cheers

altv

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

MI5 — Fri, 26 May 2017 19:41:53 GMT

There isn't a phone setting for vm notifications anyway.
It's pushed from the network.

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

Anonymous — Fri, 26 May 2017 19:50:24 GMT

MI5

Yeah, I noticed that in my machinations around the device, but just unchecked as many notificartions as was sensible just in case the icon would go and the messages would stop! Something about the marvels of modern technology!

Cheers

altv

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

jonsie — Fri, 26 May 2017 19:51:30 GMT

Customer service should be able to clear it for you by refreshing the mailbox.

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

Anonymous — Sat, 27 May 2017 14:10:54 GMT

I called in to the O2 store this morning and spoke to one of the assistants. Explained the problem to him and asked that he transfer the Contacts from my old 'phone to the new one.

He tried all the same procedures that I tried yesterday from 901, 1760 and 1750 all to no avail. He then said he didn't know what else to do and would transfer the Contacts across!

This he did and in so doing, he took the battery out the new 'phone and then removed the SIM card so that he could put it in to the old 'phone and copy the details across. He did this then transeferred the SIM card back to the new 'phone and installed the battery. Closed the device up and switched on. The problem was now resolved! I said to him perhaps that is the answer to this annoying problem of constant reminders of Voicemail coming up when there are no Voicemails there.

So, switch off, remove battery, remove SIM card, install SIM card, install battery, close device and switch on! Seems a good ploy to me and it now works. I am not sure whether the copying exercise had any effect, but It is now fine!!

Cheers

altv.

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

jonsie — Sat, 27 May 2017 14:34:32 GMT

Glad you got it sorted, I know how annoying it can be ☺️

Re: Strange behaviour with new Galaxy J5 2016 and voicemail which has a mind of it's own?

MI5 — Sat, 27 May 2017 14:49:49 GMT

The wonders of modern technology!