topic Re: keeping my mobile number in Android

keeping my mobile number

Anonymous — Tue, 16 May 2017 22:38:29 GMT

im in the process of changing my phone to an s8 from the carphone warehouse but staying on the o2 network,has i got a far better deal from then,when i spoke to o2 customer retensions and they couldnt match the deal,i asked for pac code,but was told because im staying on the o2 network with cpw they couldnt give me one for o2 to o2,how the eck do i transport my current mobile number to the cpw so i retain my original phone number,can any of you guys shed any light or help on this please.

Re: keeping my mobile number

Anonymous — Wed, 17 May 2017 11:56:19 GMT

hi @Anonymous you don't need a PAC as you aren't leaving. You only need the keep my number form

http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

if you need a different sized sim to your current one then they will do the sim swap for you

[URL fixed]

Re: keeping my mobile number

Anonymous — Tue, 16 May 2017 23:14:17 GMT

level 42 the link doesnt open,were can i get said form from??

Re: keeping my mobile number

MI5 — Wed, 17 May 2017 05:25:13 GMT

You don't need that form anyway as it won't do what you want in this instance.
You need to call customer service on 202 from your o2 phone and ask them to swap your number to the new contract. This will also close your old contract immediately and generate your final bill which will be billed separately from your new contract.

Re: keeping my mobile number

Anonymous — Wed, 17 May 2017 12:08:06 GMT

thank you MI5 for your reply.

Re: keeping my mobile number

MercedesS — Thu, 18 May 2017 08:20:15 GMT

Hello @Anonymous

@MI5 is right, you need to contact CS to complete a duplicate account request – it’s different from a normal Migrate or Port number form.

Thanks @MI5 and @Anonymous for the help!

Re: keeping my mobile number

Bc — Sat, 02 May 2020 12:00:23 GMT

I need to give my pac code to o2 as I have joined them from Virgin

Re: keeping my mobile number

jonsie — Sat, 02 May 2020 12:17:12 GMT

How to here

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Re: keeping my mobile number

Pete58 — Sat, 02 May 2020 13:22:24 GMT

Is the porting process going smoothly now or is there still problems with it due to covid-19

Re: keeping my mobile number

MI5 — Sat, 02 May 2020 13:32:24 GMT

Seems to be improving.

Re: keeping my mobile number

Pete58 — Sat, 02 May 2020 14:03:29 GMT

Thanks at @MI5 brother is thinking of porting in he was wondering if to leave it a bit longer as he read that some are taking a few weeks to port don't know how true this is

Re: keeping my mobile number

jonsie — Sat, 02 May 2020 14:29:49 GMT

It's best to wait

see info on porting here for the latest

https://www.o2.co.uk/covid-19

Re: keeping my mobile number

Pete58 — Sat, 02 May 2020 15:02:37 GMT

Thanks @jonsie will pass the advice on to him

Re: keeping my mobile number

jonsie — Sat, 02 May 2020 15:07:00 GMT

You're welcome