topic Re: repair in Android

repair

Rongtw — Fri, 21 Apr 2017 12:48:05 GMT

Hi all

i recived a new samsung S6 on 21/2/17 from O2 insure , it developed a fault it wont hold a charge and only works plugged into charge lead.

Took it to O2 shop Guru and tried all sorts even hard reset to no avail so decided to sent to O2 repair on 19/4/17 .

have just had a txt from repair saying phone is not coverd by warrenty ????????

they say screen is damaged and want £240 to fix it ??

On my recipt from O2 shop it states Handset condition as Good no obvious damage . the O2 repair is sending the handset back to store so i can inspect the damage ??

so an not a happy bunny , any ideas as what to do next

Re: repair

Anonymous — Fri, 21 Apr 2017 12:59:05 GMT

@Rongtw O2 repairs have a habit of trying to make money from customers for unnecessary repairs. Complain here

http://www.o2.co.uk/how-to-complain

Re: repair

jonsie — Fri, 21 Apr 2017 13:07:44 GMT

Hey get the phone back and send it off to Samsung. Make sure the phone is in the same condition and hopefully check the IMEI number against the phone you sent in. Absolute joke of a company to many customers.

Re: repair

Rongtw — Fri, 21 Apr 2017 13:11:21 GMT

i took this before i took it to shop i have a video as well

Re: repair

jonsie — Fri, 21 Apr 2017 13:13:29 GMT

Great, well done. Always best to have proof against these people.

Re: repair

Anonymous — Fri, 21 Apr 2017 14:00:57 GMT

Great work. Now they shouldn't be allowed to get away with this scam

Re: repair

Anonymous — Sat, 22 Apr 2017 03:11:16 GMT

Following

Re: repair

MI5 — Sat, 22 Apr 2017 10:51:11 GMT

@Martin-O2 I'm sure o2 would be interested to know more about this?

Re: repair

Rongtw — Sat, 22 Apr 2017 12:15:30 GMT

any input from O2 would be nice

Re: repair

Anonymous — Sat, 22 Apr 2017 13:56:55 GMT

@Marjo you need to see this

Re: repair

MI5 — Sat, 22 Apr 2017 14:38:23 GMT

@Rongtw wrote:
any input from O2 would be nice

I've already tagged Martin for you who will no doubt be in touch on Monday.

Re: repair

jonsie — Sat, 22 Apr 2017 16:13:42 GMT

They and O2 provide a substandard service that they are allowed to get away with. Tender low for the. Contract because we gullible mugs will surely part with £100+ to get our £500+ phone back. Both companies win win but don't expect any change when the contract is up for renewal. I would love to be at one of their sales team meetings.

Re: repair

Rongtw — Sat, 22 Apr 2017 16:21:38 GMT

If anyone interested the repair agent is ANOVO UK repairs

http://www.anovo.com/

Re: repair

jonsie — Sat, 22 Apr 2017 16:24:08 GMT

They're well documented on here with horror stories. Search Anovo for a whole night's reading.

Re: repair

Anonymous — Sat, 22 Apr 2017 16:59:30 GMT

You'll scare yourself to sleep then

Re: repair

Rongtw — Sun, 23 Apr 2017 08:36:02 GMT

I have asked Mr Google , Anovo has several bad reports 😞 for the same problems, they invent damage to make more money 😞

Unbeliveable how O2 use this company

Will have to wait till monday , tuesday when my phone is expected back in store for a thorough inspection

Re: repair

Rongtw — Mon, 24 Apr 2017 12:11:58 GMT

hello any one ??

Re: repair

MI5 — Mon, 24 Apr 2017 12:34:48 GMT

I think @Marjo is online?

Re: repair

Martin-O2 — Mon, 24 Apr 2017 13:16:26 GMT

Thanks for mentioning the community team in this thread guys!

@Rongtw I'd like to get a bit more info on your situation so I can escalate this internally. I'll drop you a private message for this.

Re: repair

Rongtw — Mon, 24 Apr 2017 15:45:34 GMT

@Martin-O2 i have replied to your PM, thanks