topic Sony Xperia XZ display keeps randomly waking up in Android

Sony Xperia XZ display keeps randomly waking up

Anonymous — Mon, 06 Mar 2017 21:19:31 GMT

My Sony Xperia XZ display rondomly turns on, any ideas? could the handset be faulty?

Re: Sony Xperia XZ display keeps randomly waking up

Cleoriff — Mon, 06 Mar 2017 21:26:24 GMT

Hi @Anonymous I will call @viridis in to advise on this one. (if he is about?)

Re: Sony Xperia XZ display keeps randomly waking up

Anonymous — Mon, 06 Mar 2017 21:28:17 GMT

Thanks

Re: Sony Xperia XZ display keeps randomly waking up

MI5 — Mon, 06 Mar 2017 21:28:54 GMT

This might be caused by wakelocks and can be generated by apps running background activity or other processes.
You might also want to check if "double tap to wake" is enabled as this can be quite random sometimes.

Re: Sony Xperia XZ display keeps randomly waking up

Anonymous — Mon, 06 Mar 2017 21:32:41 GMT

Yes I do have "double tap to wake" enabled

Re: Sony Xperia XZ display keeps randomly waking up

MI5 — Mon, 06 Mar 2017 21:35:08 GMT

Turn it off to see if problem goes away.

Re: Sony Xperia XZ display keeps randomly waking up

Anonymous — Mon, 06 Mar 2017 21:37:23 GMT

I have just turned it off and will monitor is over the next 24 days. If the problem still occurs I might get an exchange as I am still withing the 14 day period.

Re: Sony Xperia XZ display keeps randomly waking up

MI5 — Mon, 06 Mar 2017 21:39:57 GMT

If it is faulty you can get an exchange up to 28 days but you should run it in safe mode first to be sure it's not one of your apps causing it.