topic Re: O2 Billing Content - Things I've Bought in Android

O2 Billing Content - Things I've Bought

Anonymous — Thu, 02 Mar 2017 08:21:47 GMT

My bill shows an amount for 'Things I've Bought' but doesn't describe what it is I've bought. Why not?

Re: O2 Billing Content - Things I've Bought

madasaf1sh — Thu, 02 Mar 2017 08:26:00 GMT

Simple answer is because the merchant doesnt send that information, in exactly the same way as when you use your debit / credit card in a store or online..

The Payment processor will send either the store or the short dial.

Its upto to go back and see what you have bought, via the merchant and see in their store or account page.

Re: O2 Billing Content - Things I've Bought

MI5 — Thu, 02 Mar 2017 08:30:37 GMT

Have you drilled down in the bill to see as much detail as possible?
If not clear to you customer service can advise http://www.o2.co.uk/contactus

Re: O2 Billing Content - Things I've Bought

viridis — Thu, 02 Mar 2017 08:32:21 GMT

Mine goes down one more level than that.
Clicking on "things I've bought" should show the vendor and the individual amounts.

Re: O2 Billing Content - Things I've Bought

Anonymous — Thu, 02 Mar 2017 08:54:29 GMT

I've tried that, on my bill hovering over the "things I've bought" but it doesn't show any hyperlinks, whereas other items in the bill do?
I believe it was for mobile data roaming whilst overseas BUT I want to see that confirmed

Re: O2 Billing Content - Things I've Bought

Anonymous — Thu, 02 Mar 2017 08:58:38 GMT

Okay... thanks respondants, its me!!! Not the bill, found out how to drill down to get where I want to, was missing a step to take me to level I wanted to go to.
Thanks all :<)

Re: O2 Billing Content - Things I've Bought

MI5 — Thu, 02 Mar 2017 09:10:47 GMT

Glad you found it.