topic Re: Huawei p9 nougat update in Android

Huawei p9 nougat update

Anonymous — Thu, 19 Jan 2017 13:23:45 GMT

Has anyone notice that their p9 isn't showing up on their o2 app just number and has anyone received an update to nougat yet I contacted Huawei and they said my firmware was a custom one from o2 and couldn't tell me a date contacted guro online and he said it's up to Huawei to release the updates confused

Re: Huawei p9 nougat update

MI5 — Thu, 19 Jan 2017 13:34:36 GMT

@Chris_K will know for sure but the process is that Huawei will send the generic firmware to O2, who will test it and if approved will send back to Huawei for them to push it out to your handset.

Re: Huawei p9 nougat update

Anonymous — Mon, 23 Jan 2017 11:40:45 GMT

Does anyone have any idea why I can't us o2 app to unlock my phone and why my phone isnt showing up on o2 app

Re: Huawei p9 nougat update

MI5 — Mon, 23 Jan 2017 11:44:25 GMT

Contact CS and ask them to reset your account http://www.o2.co.uk/contactus

Re: Huawei p9 nougat update

jonsie — Mon, 23 Jan 2017 11:47:00 GMT

Is the correct IMEI showing in My O2? Do you have the unlock button available? If you didn't get the phone from O2 its possibly already unlocked.

Other methods are available to you ....

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Re: Huawei p9 nougat update

Martin-O2 — Thu, 26 Jan 2017 11:52:03 GMT

Hi @Anonymous has your issue been resolved yet?

Re: Huawei p9 nougat update

Anonymous — Tue, 31 Jan 2017 23:55:03 GMT

What is the expected release date for 7.0?

Re: Huawei p9 nougat update

MI5 — Tue, 31 Jan 2017 23:59:22 GMT

@Anonymous wrote:
What is the expected release date for 7.0?

We're still waiting for an update from @Chris_K

Re: Huawei p9 nougat update

Chris_K — Thu, 02 Feb 2017 12:57:53 GMT

@MI5 wrote:

@Anonymous wrote:
What is the expected release date for 7.0?

We're still waiting for an update from @Chris_K

Nougat for the Huawei P9 is something we're looking into - we don't have any accurate ETA available to share but a Q1 release looks likely. Will keep you posted if/when there's more details but this may take a few more weeks.

Re: Huawei p9 nougat update

MI5 — Thu, 02 Feb 2017 13:02:49 GMT

Cheers Chris.....

Re: Huawei p9 nougat update

TeeEmm — Wed, 08 Feb 2017 09:07:09 GMT

When are we going to get on Noughat? The rest of the world has been on it since December! We are 2 or three updates behind!

Re: Huawei p9 nougat update

MI5 — Wed, 08 Feb 2017 09:11:22 GMT

Hardly the rest of the world! but your official answer has already been posted here https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Huawei-p9-nougat-update/m-p/1036574#M61232

Re: Huawei p9 nougat update

Anonymous — Tue, 14 Feb 2017 15:08:38 GMT

Hi, I appreciate you getting back to us on this but can you tell me what the hold up is? As far as I can tell O2 have not made any modifications to the stock rom provided by Huawei so surely it should just be a case of saying yes the update can be released? These kind of seemingly unnecessary delays (please correct me if im wrong) are the kind of things that make people choose different networks.

Thanks,

Bob

Re: Huawei p9 nougat update

MI5 — Tue, 14 Feb 2017 15:19:42 GMT

Only @Chris_K can answer that Bob.

Re: Huawei p9 nougat update

TeeEmm — Wed, 15 Feb 2017 10:41:08 GMT

I too uwas under the impression that our P9s were European wide models... Yet a lot of european countries have had android 7 for weeks!

I dont know why the UK always lags behind, Its so frustrating & infuriating!!!

A webchat with Huawei says it will be soon but cant give an exact date. They also said that some users in the UK already had it and its being released in batches! Knowing my luck I'll be in the last batch or worse still not in any BATCH!

Android Updates are always an issue... Dribs and drabs here there and everywhere even for the SAME phone!

Thats one thing that I admire Apple for... Everyone gets the latest iOS software at the same TIME!!!!!

Come on O2.... Release the update.

Re: Huawei p9 nougat update

jonsie — Wed, 15 Feb 2017 10:47:20 GMT

If O2 have received the update for approval and sent it back then it's down to Huawei to release it.

Re: Huawei p9 nougat update

TeeEmm — Wed, 22 Feb 2017 12:35:48 GMT

Hi All,

Anybody received an update or any further news?

Re: Huawei p9 nougat update

MI5 — Wed, 22 Feb 2017 12:38:37 GMT

No updates from O2 as yet.

Re: Huawei p9 nougat update

TeeEmm — Fri, 24 Feb 2017 16:52:02 GMT

I emailed Huawei, They first asked me for an IMEI number and then responded with:

Thank you for Contacting Huawei Customer Services.

Your device has O2 custom firmware on it. This means that until O2 releases their customised version of EMUI 5.x, no update will be released to your device.
As it is a third party developing the customisations, it is not something we have a timeline for.

I am sorry we cannot be of more help in this issue. I do hope you have a great weekend though!
Best Regards, Hank
Huawei Customer Care Team.

So those of us with O2 devices are at their mercy!

Re: Huawei p9 nougat update

MI5 — Fri, 24 Feb 2017 16:57:31 GMT

@TeeEmm wrote:
So those of us with O2 devices are at their mercy!

Same for any phone on network customised firmware I'm afraid.

It's always down to how fast the networks react to updates.

Any more news @Chris_K ?