topic Internet access in Android

Internet access

Anonymous — Mon, 27 Feb 2017 00:01:26 GMT

My internet signal strength is very strong but my phone won't connect to my broadband. It keeps coming up Unable to connect to priority just now. It is happening more and more frequently. I have reset my plusnet on the phone a couple of times. It helps for a short period of time then stops working again. I am having to use my data allowance unnecessarily. Why is this happening and how can it be fixed? It used to be ok, so is it something to do with an upgrate that isn't working properly. Very annoyed. Thanks.

Re: Internet access

Cleoriff — Mon, 27 Feb 2017 01:09:42 GMT

Hi @Anonymous If you have reset your router and still no joy then you need to check whether you have the correct

data settings. As you have posted in the Android section I presume this is the type of phone you have

Check your settings out via this link http://www.geeksquad.co.uk/articles/o2-apn-settings

If no joy with any of the above then give customer services a call http://www.o2.co.uk/contactus

It may help to check whether you have any network problems as well...

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088

Re: Internet access

MI5 — Mon, 27 Feb 2017 06:22:28 GMT

What phone are you using and what version of android?

Re: Internet access

Anonymous — Mon, 27 Feb 2017 19:30:05 GMT

MI5. Its a Samsung Galaxy S6.

Re: Internet access

Anonymous — Mon, 27 Feb 2017 19:31:40 GMT

Thanks Cleoriff, will give it a go.

Re: Internet access

MI5 — Mon, 27 Feb 2017 19:35:43 GMT

It's most likely an issue with your router if a reset helps temporarily.
Try forgetting the wifi connection and reconnecting.

Re: Internet access

Anonymous — Tue, 28 Feb 2017 07:29:05 GMT

I have s7 also with plusnet no problems here IV not changed any settings on router maybe ask plusnet to send new router

Re: Internet access

MI5 — Tue, 28 Feb 2017 08:05:14 GMT

Certainly if it's an old router it may need replacing or a firmware update at the least.

Re: Internet access

Martin-O2 — Tue, 07 Mar 2017 14:06:26 GMT

Is there any update on this @Anonymous Are you still having difficulties connecting to your router?