topic Re: My PAY&GO Sim seems to be disconnected in Android

My PAY&GO Sim seems to be disconnected

Anonymous — Thu, 23 Feb 2017 16:17:01 GMT

My Sim card seems to be disconnected. I believe that I have about £15 Credit on the account though I have not used it for a couple of months while abroad.

Where can I get help from O2 to get this resolved?

Re: My PAY&GO Sim seems to be disconnected

adamtemp64 — Thu, 23 Feb 2017 16:20:33 GMT

You need to contact o2 as soon as you can http://www.o2.co.uk/contactus

but this is in the t&C

7. Our Rights to Bar or Disconnect Your Mobile Phone

7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.

Re: My PAY&GO Sim seems to be disconnected

MI5 — Thu, 23 Feb 2017 16:45:02 GMT

If it hasn't been too long O2 will usually reconnect you as long as your number hasn't been recycled.
Your credit should also be reinstated but can take a further 24 hours from reactivation.

Re: My PAY&GO Sim seems to be disconnected

Anonymous — Thu, 23 Feb 2017 21:31:14 GMT

Thanks MI5. I contacted O2 Customer Service on the Chat service and got the account recovered. I had to quote both the Telephone Number and the SIM Card number.

All good now

Re: My PAY&GO Sim seems to be disconnected

MI5 — Thu, 23 Feb 2017 21:40:28 GMT

Pleased for you mate