topic Re: LG G4 in Android

LG G4

Anonymous — Mon, 23 Jan 2017 21:08:15 GMT

Hi,

Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.

Its still in warranty, purchased on 7/6/2015, but any ideas welcome.

Cheers,

Prem

Re: LG G4

MI5 — Mon, 23 Jan 2017 17:34:30 GMT

Yes, its a common G4/G5 problem
Unfortunately it's a dead motherboard and needs a new one - best to contact LG directly about this though http://www.lg.com/uk/support/contact/telephone

Re: LG G4

Anonymous — Mon, 23 Jan 2017 17:37:20 GMT

Thanks for the quick reply, is the O2 repair no good? On the LG site, it says my warranty is only 1 year, but with O2 they say I'm covered for 2.

Re: LG G4

jonsie — Mon, 23 Jan 2017 17:43:30 GMT

Do a search on here for Anovo (O2's repairers) and you will see some horror stories. As far as I'm aware, only Apple have a 12 month warranty these days.

Re: LG G4

Anonymous — Mon, 23 Jan 2017 17:52:38 GMT

You are covered with o2 for the length of your minimum term I believe but I wouldn't use their repair service to be honest

Re: LG G4

MI5 — Mon, 23 Jan 2017 17:59:19 GMT

Call LG and ask them.
It's a well known manufacturing problem so you are covered for 6 years under EU law.

Re: LG G4

Cleoriff — Mon, 23 Jan 2017 18:00:24 GMT

Definitely use LG directly. ...You are within warranty so it's the best route to take...

Re: LG G4

Anonymous — Mon, 23 Jan 2017 21:06:54 GMT

Thanks for the comments wish I posted this earlier, Returned the phone in store already, I now dread to think what will happen.

Re: LG G4

MI5 — Mon, 23 Jan 2017 18:17:48 GMT

They'll prob send it back saying it's water damaged

Re: LG G4

Cleoriff — Mon, 23 Jan 2017 18:19:59 GMT

Best of luck with it then @Anonymous. Please let us know how you get on....

Re: LG G4

jonsie — Tue, 24 Jan 2017 05:02:12 GMT

Well hopefully they will repair it under the warranty with no references to user damage. If they ask for money, get them to send the phone back with no physical signs of damage and then deal with LG. Hope all goes well.

Re: LG G4

Anonymous — Tue, 24 Jan 2017 14:54:13 GMT

Thanks Jonsie, already struggling a little with O2, trying to track my device. Finally got the Telefon_BK tracking reference, but the site (https://diagnostics.o2.co.uk/track-my-repair) is not working correctly currently. After speaking to customer care, they have received the device, but was showing as out of warranty, customer care rang the repair centre and they were awaiting proof of purchase. Wouldn’t the store have put that in the details when they sent it off? Anyway a quick email sorted that from customer care and the phone will be returned to me repaired within a maximum of 3 working days. Not holding my breath, but let’s wait and see….

Re: LG G4

MI5 — Tue, 24 Jan 2017 12:47:03 GMT

Fingers crossed for you

Re: LG G4

Anonymous — Tue, 24 Jan 2017 23:46:33 GMT

I have had another nightmare day with O2 today, more staff telling me I only have 12 months warranty.I finally received the correct tracking reference from the chat operator today, why did they not text or email this to me? Would make it so much easier.

After tracking my item online once it got to the repair team, it said my phone was out of warranty, so I was running round in circles trying to prove my date of purchase (07/06/2015), I rang customer care around midday today, and they said they would send the proof of purchase onto the repair team and for me to wait 24 hours. I then receive a text around 16:05 telling me "Sorry, but the phone isn't covered by warranty. But we'll give you a repair quote. Just call the shop on 02073746840", I then get the quote via the tracking number, asking for £25 to fix my issue as my device it out of warranty. So i called up customer care\repair team to again get this rectified, they said that the Proof of Purchase email the agent sent earlier in the day was incorrect, as she sent off something to do with third party insurance and this guy said they would send the correct proof of purchase tomorrow morning, when the lady who deals with this returns to work, he has emailed her, this does not fill me with confidence, so i have requested a copy of the POP myself to go hand into the store, I returned my phone to tomorrow morning and watch them make the call to the repair team. The manager at the London Wall Branch also wasn't very complimentry about Anovo, again doen't feel me with confidence! Wish me luck tomorrow!

Re: LG G4

jonsie — Wed, 25 Jan 2017 04:07:49 GMT

I do wish you the very best of luck.

I was quite shocked to see the warranty on the LG support pages....

http://www.lg.com/uk/support/warranty

Re: LG G4

MI5 — Wed, 25 Jan 2017 06:27:58 GMT

Unfortunately it's going exactly as I feared!

Re: LG G4

Cleoriff — Wed, 25 Jan 2017 08:31:45 GMT

How on earth can a warranty be dependent on where you bought it? What does that even mean?

Re: LG G4

MI5 — Wed, 25 Jan 2017 08:35:24 GMT

I read it that LG only offer 12 months but your mobile network may cover it for 2 years.

Re: LG G4

Cleoriff — Wed, 25 Jan 2017 08:45:02 GMT

A poorly constructed statement though!

"Where you bought it" denotes a vicinity /place/ area

So...if I bought it in London I would get 'this' warranty...if I purchased it in the Midlands I would get 'the other' warranty.....

Re: LG G4

MI5 — Wed, 25 Jan 2017 08:48:58 GMT

I guess geography could make a difference too but more likely by country rather than city.