topic Re: Device Details in Android

Device Details

Anonymous — Mon, 23 Jan 2017 20:42:03 GMT

I changed my phone from a Moto g to a Samsong J3 at an O2 Shop. My Moto g details were shown in my O2 account.

Now there are no details showing for my new Samsong J3 phone.

When I click on 'Device Details' I get "this information is not available. Please try later"

Can anyone advise how I can have my phone details displayed.

No one on the "CHAT" line can help after 3 tries.

Re: Device Details

Cleoriff — Mon, 23 Jan 2017 20:51:21 GMT

The system probably hasn't updated yet @Anonymous Sometimes it takes a few days/ If you are worried then ring customer services tomorrow http://www.o2.co.uk/contactus

Re: Device Details

madasaf1sh — Mon, 23 Jan 2017 21:07:57 GMT

There is currently a bug in the system, as my upgrade to the OnePlus 3T still isnt showing in the my device details section.

What details are you wanting?

Re: Device Details

MI5 — Mon, 23 Jan 2017 21:56:34 GMT

Try putting your sim in a different phone and then back to your new phone.
Sometimes it just gets stuck.

Edit for typo!

Re: Device Details

Anonymous — Mon, 23 Jan 2017 21:42:11 GMT

Normally it updates within 24 hours

Re: Device Details

Cleoriff — Mon, 23 Jan 2017 22:07:04 GMT

@MI5 wrote:
Try putting your sim in a different phone and then back to your new phone.
Sometimes it just gets stuck.
Edit for typo!

I preferred the first version before your edit...It made me laugh...

Re: Device Details

MI5 — Mon, 23 Jan 2017 22:14:38 GMT

I don't even know what that word was

Re: Device Details

Cleoriff — Mon, 23 Jan 2017 22:29:15 GMT

@MI5 wrote:
I don't even know what that word was

No certainly wan't anything in predictive text.....

Re: Device Details

MI5 — Mon, 23 Jan 2017 22:32:09 GMT

It was though, that was the worrying bit

Re: Device Details

Martin-O2 — Mon, 30 Jan 2017 12:17:13 GMT

Hi @Anonymous have your details now updated in My O2?

Re: Device Details

Curr946 — Mon, 30 Jan 2017 15:21:09 GMT

My O2 has done the same, no details showing for my OP3T. However, I still cant even log in using the app so thats the least of my problems.

Re: Device Details

Martin-O2 — Mon, 30 Jan 2017 15:54:01 GMT

Just to clarify @Curr946 your new handset has not updated in My O2 and you're unable to access My O2 via the app but the web version is working OK?

Re: Device Details

Curr946 — Mon, 30 Jan 2017 17:06:11 GMT

@Martin-O2 wrote:
Just to clarify @Curr946 your new handset has not updated in My O2 and you're unable to access My O2 via the app but the web version is working OK?

Thats right.

The device plan shows etc though. And i can see my bills again. @Toby passed this onto some team, but not heard back for over a week now.