topic Re: Voicemail Number Unknown in Android

Voicemail Number Unknown

PhilLFC85 — Wed, 18 Jan 2017 21:58:00 GMT

Ive just bought an S7 a few hours ago. Its coming up Voicemail Number Unknown, when i click it already has 901 in it i cant change it to anything else to change it back to 901. Ive cleared the phone data and cache and it goes untill i restart the phone and it appears again. Ive tried dialing 1750 and 1760 but when i do it just beeps a few times and disconnects the call.

Re: Voicemail Number Unknown

MI5 — Wed, 18 Jan 2017 22:01:06 GMT

Where did you get the phone?
Is it an O2 phone?

Re: Voicemail Number Unknown

PhilLFC85 — Wed, 18 Jan 2017 22:14:07 GMT

Yes contract from o2 store

Re: Voicemail Number Unknown

MI5 — Wed, 18 Jan 2017 22:16:08 GMT

OK good.
Is your sim active, ie can you make calls OK?

Re: Voicemail Number Unknown

PhilLFC85 — Wed, 18 Jan 2017 22:17:13 GMT

Yes everything is working fine apart from this issue

Re: Voicemail Number Unknown

MI5 — Wed, 18 Jan 2017 22:20:44 GMT

Open Phone app.
Press MORE.
Press Settings.
Press Voicemail settings.
Press Voicemail number - does this say 901?

Re: Voicemail Number Unknown

PhilLFC85 — Wed, 18 Jan 2017 22:23:29 GMT

It does, when i click to change delete and put 901 again it says no changes made, try to change it to 123 or my mobile number and it says change unsuccesful. Its rather anoying.

Re: Voicemail Number Unknown

MI5 — Wed, 18 Jan 2017 22:25:12 GMT

It's OK, it should be 901, so that's fine and o2 software doesn't allow any changes.
Have you logged into Tugo on phone or on another device?

Re: Voicemail Number Unknown

PhilLFC85 — Wed, 18 Jan 2017 22:26:13 GMT

Tugo was on the iphone i upgraded earlier on to the s7.

Re: Voicemail Number Unknown

MI5 — Wed, 18 Jan 2017 22:29:19 GMT

Ah, It sounds like the Tugo voicemail bug.
Log into Tugo on new phone and turn off vm in settings. Log out of Tugo and restart phone then dial 1750 to turn on vm.
Should sort it out.

Re: Voicemail Number Unknown

PhilLFC85 — Wed, 18 Jan 2017 22:36:51 GMT

Done that and still bleeped 3 times and disconnected call when dialing 1750. cleared phone app data and restarted again tried again and does the same when i call that number.

Re: Voicemail Number Unknown

MI5 — Wed, 18 Jan 2017 22:41:34 GMT

So if you dial 901 it says "unknown number"?
Have you still got old iPhone?

Re: Voicemail Number Unknown

PhilLFC85 — Wed, 18 Jan 2017 22:48:39 GMT

No the voicemail logo comes up in notification bar and when you pull down it says voicemail unknown. Ive just completly deleted my tugo account to the point i will need to register again dialed 1750 and it worked and turned on voicemail, restarted the phone and its still coming up, cleared phone app data and cache again reatarted phone and still coming up.

Re: Voicemail Number Unknown

MI5 — Wed, 18 Jan 2017 22:55:56 GMT

I think the next step is to call CS to get it looked at http://www.o2.co.uk/contactus

Re: Voicemail Number Unknown

PhilLFC85 — Wed, 18 Jan 2017 22:57:27 GMT

Thanks for all the help ill give them a call thanks

Re: Voicemail Number Unknown

MI5 — Wed, 18 Jan 2017 23:00:03 GMT

Come back and let us know if you can please.

Re: Voicemail Number Unknown

Marjo — Wed, 25 Jan 2017 14:09:13 GMT

Hi @PhilLFC85 Did you manage to find out what the issue was in the end? It would be great if you can pop back in and let us know. Might help others in case they have similar issues at any point.

Re: Voicemail Number Unknown

jeffg — Wed, 22 Aug 2018 14:55:11 GMT

I changed the voicemail number to 123 and saved it. Then I changed it back to 901 and saved it and it seemed to do the trick. This is on a Samsung s9+.

Re: Voicemail Number Unknown

JaneBell — Wed, 21 Nov 2018 14:40:37 GMT

That fixed it for me too. I changed it to 123, clicked OK, then changed it back to 901 and clicked OK again.

There had been a voicemail from "Private Number" but when I listened to it, it was just a muffled voice with background noise.